Banquets Server - Casual at Rancho Valencia Resort & Spa

Rancho Santa Fe, California, United States -

Full Time

Start Date

Immediate

Expiry Date

16 Jun, 26

Salary

16.9

Posted On

18 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Food Service, Beverage Service, Plated Service, Buffet Service, Guest Relations, Order Taking, Sanitation, Safety Procedures, Teamwork, Communication, Anticipation, Attention To Detail, Point Of Sale System, Wine Service

Industry

Hospitality

Description

Description Position Title: Banquet Server Location: Rancho Santa Fe Department Food & Beverage FLSA Status: Non-exempt Reports To: Captain and Manager Revised Date: June 2012 SUMMARY Provides food and beverage service to the guest in a gracious professional manner. Provides a comfortable, exceptional dining experience through the consistent implementation of our existing steps of service. ESSENTIAL FUNCTIONS Responsible for setting, serving, maintaining and breakdown banquet functions both plated and buffet Anticipate guests’ needs, respond promptly and acknowledge all guests. Provide prompt, efficient and gracious service to guests, including artfully describing menu items, taking food and beverage orders. Assist banquet captain with the running of any banquet event Monitor and maintain cleanliness, sanitation and organization of all service areas in accordance with departmental procedures. Work quickly and safely at all times. Maintain and comply with all departmental policies/service procedures. Maintain positive guest relations at all times. Be familiar with hotel services/features and local attractions/activities to respond to guests inquiries accurately. Actively participates in Safety Programs and abides by all injury reporting and safety behavior requirements. Participates in and supports hotel efforts towards community service, sustainability and environmental initiatives. Perform other duties as directed, developed or assigned. Requirements QUALIFICATIONS Required Minimum of 3 years banquet server experience in a 4 or 5 star resort environment. (AAA, Mobil, Relais & Chateaux or other highly rated) Basic knowledge of beverage and wine service. Valid San Diego County Food Handlers Card Ability to communicate in English with vendors, guests and staff, to their understanding Desirable Previous experience with banquet set-up, décor, elevation, flow Certification in CPR High school graduate or GED-equivalent. SKILLS Required Strong computer skills to be used for report writing and point of sale system entries Ability to anticipate and understand guests’ needs. Ability to move quickly and safely through workspace. Ability to focus attention on service details. Ability to follow directions thoroughly. Ability to work cohesively with co-workers as part of a team. Desirable Certification of previous training in liquor, wine and food service Ability to communicate in other languages Ability to motivate other banquet team members TRAVEL REQUIREMENTS None PHYSICAL DEMANDS Frequent or occasional need to perform the following physical activities: reaching, bending, pushing, pulling, twisting, lifting, and climbing. Have frequent need to perform standing and walking activities related to inspecting property. Constant need to perform the following physical activities: grasping, turning, finger dexterity. Occasional need to stand for long periods of time. Lifting/carrying up to 25 lbs. frequently and 40 lbs. occasionally. Vision requirements: constant need to view small print. Frequent need to see small details and things clearly beyond arms’ reach. Hearing requirements: constant need to speak on telephone and/or two-way radio, respond to general public and converse with staff. Ability to hear fire alarms and emergency equipment. NOTE: A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform other job related duties assigned by their supervisor.

Responsibilities

The Banquet Server is responsible for setting up, serving, maintaining, and breaking down banquet functions, whether plated or buffet style, while providing gracious and professional food and beverage service to guests. This includes anticipating guest needs, promptly responding, artfully describing menu items, and taking orders to ensure an exceptional dining experience.