ADDITIONAL INFORMATION
Job Number25139860
Job CategoryFood and Beverage & Culinary
LocationPier One Sydney Harbour Autograph Collection, 11 Hickson Road, Sydney, New South Wales, Australia, 2000
ScheduleFull Time
Located Remotely?N
Position Type Non-Management
We’re looking for a Banquets Supervisor who brings energy, attention to detail, and a passion for exceptional service. If you thrive in fast-paced environments and love leading teams to deliver seamless guest experiences, this is your opportunity to shine.About the Role
As Banquets Supervisor, you’ll oversee the daily operations of our banquet and event spaces including restaurant, bar, function rooms, lobby and pier. You’ll lead by example on the floor, support your team during peak periods, and ensure every guest interaction reflects our commitment to excellence.Key Responsibilities
- Supervise banquet operations and assist with event execution
- Ensure efficient, friendly, and professional service is delivered at all times
- Support servers and hosts during busy periods to maintain service flow
- Maintain high standards of cleanliness and sanitation across all function areas
- Monitor guest satisfaction and respond to feedback with care and urgency
- Familiarise yourself with VIP and regular guests to personalise service
- Ensure all beverages are prepared to standard recipes and cost controls are maintained
- Conduct regular stock takes and manage bar service equipment
- Oversee accurate billing and adherence to hotel procedures
- Ensure compliance with liquor licensing laws and RSA principles
- Train and coach team members on service standards and beverage knowledge
- Maintain weekly cleaning schedules and ensure all mis-en-place is completed before service
- Participate in departmental meetings and contribute to continuous improvement
About You
- Experience in banquet supervision preferred
- Strong leadership and communication skills
- Passionate about delivering memorable guest experiences
- Knowledge of food and beverage service standards and cost control
- Familiar with liquor licensing laws and RSA certified
- Financially savvy with an understanding of inventory and expenses
- Calm under pressure with a hands-on, solutions-focused approach
- Flexible availability including evenings, weekends, and holidays
- Full working rights in Australia
Why You’ll Love It Here
- Be part of a team that values creativity, collaboration, and service excellence
- Enjoy complimentary meals, coffee, and uniform care
- Access exclusive hotel and travel discounts for you and your loved ones
- Grow your career with world-class training and development programs
- Thrive in a supportive, inclusive workplace culture
- Participate in our Employee Assistance Program and referral incentives
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