Company Description
Novotel World Trade Centre is looking for an experienced Bar Captain who will plays a crucial role in ensuring the smooth operation of the bar, providing excellent service to guests, and promoting a cohesive and productive team environment.
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By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Job Description

• Supervise and coordinate bar staff during shifts to ensure smooth operations.
• Maintain high standards of guest service, creating a welcoming and engaging atmosphere.
• Ensure all beverages are prepared and served according to recipes, presentation standards, and service guidelines.
• Monitor stock levels, requisitions, and inventory control to avoid shortages or wastage.
• Assist in training, coaching, and evaluating bar team members to enhance skills and service quality.
• Ensure compliance with health, safety, and hygiene standards.
• Handle guest concerns or complaints professionally, ensuring prompt resolution.
• Support promotional activities, upselling, and special events at the bar.
• Prepare daily reports and assist the Bar Manager in administrative tasks.
• Assisting with scheduling and staffing decisions to ensure adequate coverage during peak business hours.
• Monitoring inventory levels of food, beverages, and supplies, and communicating any replenishment needs to management.
• Collaborating with the team to implement promotions, special events, and marketing initiatives.
• Developing and maintaining relationships with regular guests, providing personalized service and anticipating their needs.
• Assisting with the training and development of new and existing staff members, focusing on enhancing service skills and product knowledge.
• Conducting performance evaluations and providing feedback to staff members to support their professional growth and development.
• Ensuring compliance with health and safety regulations, sanitation standards, and company policies and procedures.
• Handling any other duties as assigned by the restaurant manager or other members of the management team.

Qualifications

• Previous experience in a supervisory role in a bar or similar F&B outlet.
• Strong knowledge of beverages, cocktails, and bar operations.
• Excellent communication and interpersonal skills, with a focus on providing exceptional customer service.
• Ability to handle pressure and multitask in a fast-paced environment.
• Customer-focused with a passion for hospitality.
• Basic knowledge of inventory management and POS systems.
• Extensive knowledge of food and beverage offerings, including menu items, ingredients, and preparation methods.
• Ability to work in a fast-paced environment and handle high-stress situations with composure.
• Proficiency in handling cash transactions and using point-of-sale systems.
• Flexibility in work schedule, including evenings, weekends, and holidays.

Additional Information

Please refer the Job description for details