Bar / Front of House Supervisor at Colets

Thames Ditton, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

04 Jul, 26

Salary

13.71

Posted On

05 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Team Leadership, Customer Service, Stock Control, Health & Safety Compliance, Staff Training, Inventory Management, Budgeting, Conflict Resolution, Event Management, Licensing Law Compliance, Performance Management, Communication

Industry

Health;Wellness & Fitness

Description

About Us: Located in the heart of Thames Ditton, our private health club is not just another corporate gym. As a not-for-profit organisation, we pride ourselves on being welcoming, supportive, and independent. We offer a personalised approach to fitness and well -being, creating an environment where members and staff alike feel valued and inspired. Job Purpose: We’re looking for a friendly and motivated Bar Supervisor to oversee the daily operations of Basil’s Bar. You’ll ensure a welcoming atmosphere, high service standards, and smooth bar operations while supporting and leading the team. Role and Responsibilities: Members: • Build relationships with members, address their feedback, and ensure a personalised and friendly experience. • Handle complaints and follow up with relevant manager • Customer Service – Maintain a welcoming and friendly atmosphere, handle queries, and ensure cleanliness and compliance. People: • Team Leadership – Train, support, and motivate staff to deliver outstanding service. • Communication & Reporting – Provide shift reports, update management, and liaise with event organisers. • Conduct performance Management reviews with Bar Manager Operations: • Health & Safety Compliance: Maintain high standards of health and safety, ensuring all policies are followed. • Daily Operations – Supervise bar service, ensuring efficiency and excellent customer experience. Act as the lead when the manager is absent. • Closing & Events – Oversee bar operations during events, manage closing duties, secure the premises, and follow all procedures. • Stock & Inventory – Monitor stock levels, restock as needed, and ensure vending machines are maintained. • Compliance & Safety – Ensure adherence to licensing laws, health & safety regulations, and company policies. Finance: • Maintain excellent stock control • Work with Bar Manager to maintain budgets and cost control Cultural / Values Commit to the company values and personality. Our Values: Authentic – We are not-for-profit. We are inclusive, unpretentious and trustworthy Supportive – We genuinely care - We are supportive of our community, members and eachother Welcoming – Not just another corporate gym - We do things a little differently United – Coming together on the journey – Developing a unified and capable team committed to our vision Our Personality: Friendly – Outgoing – enthusiastically engages with both colleagues & members Motivated – Positive – Brings a ‘can-do’ energy that brightens up those around them Proud – Engaged – Part of the team, driven to make a genuine contribution Be aware of the core business anchors of Colets and embed them into your department: • Create the right environment • Being a Great place to work • Going Beyond Member Satisfaction • Fuelling Surplus to Reinvest KPI’s: Member NPS Score Stock Control Qualifications / Educational Requirements: • First Aid and Defibrillator • Customer Service Training – Preferred Preferred Skills and Experience: • Previous bar or hospitality experience, ideally in a supervisory role. • A friendly and approachable attitude with great customer service skills. • Strong leadership and team management abilities. • Attention to detail, especially with stock control and health & safety. • The ability to work evenings, weekends, and during events. Personal Qualities: Motivated, friendly, and approachable. Proud of delivering high-quality service. A can-do attitude with the ability to solve problems under pressure. Passionate about making a difference in a not-for-profit environment. Location Thames Ditton, Surrey Department Food & Beverage Employment Type Part-Time Minimum Experience Experienced Compensation £13.71 per hour

Responsibilities

The Bar Supervisor will oversee daily operations at Basil’s Bar, ensuring high service standards and a welcoming atmosphere for members. They are responsible for leading the team, managing stock levels, and ensuring full compliance with health, safety, and licensing regulations.