Job Title:BAR MANAGER
Location: Auckland, New Zealand
Employment Type: Full-Time, Permanent
Minimum Guaranteed Hours: 30 hours per week
Pay Rate: $ 29.00–$35.00 per hour

COMPANY OVERVIEW:

Black Cottage Café is a locally owned and operated business engaged in the restaurant and hospitality sector in Coatesville. We are committed to delivering high-quality food, excellent service, and a welcoming dining environment to our guests. As we continue to grow, we are looking for a motivated and experienced Bar Manager to help lead our team and support day-to-day BAR operations.

QUALIFICATIONS AND EXPERIENCE REQUIRED:

• Minimum of 2 years of industry work experience in similar environment or a level 5 qualification.
• Have experience managing or supervising people.
• Current LCQ Certificate.
• The ability to lead and develop a team and top notch customer service skills
• Great knowledge of spirits, wines, and cocktails
• Have a friendly and professional attitude.
• Have confident interpersonal skills and genuinely enjoy building relationships with customers and the people around them

• Oversee the smooth daily operations of the bar.
• Lead, train, and support the bar team to deliver outstanding service and maintain high standards.
• Deliver an exceptional guest experience that meets or exceeds customer expectations.
• Implement and promote Food & Beverage promotions and analyze their performance.
• Ensure cleaning, hygiene, and maintenance of all F&B areas and equipment.
• Monitor and control costs to contribute to F&B revenue targets.
• Maintain beverage quality and service standards at all times.
• Assist in the preparation of monthly forecasts and reports on key performance indicators.
• Coordinate with relevant departments, including Sales & Marketing, to support events and promotions.
• Address operational issues, customer complaints, and staff concerns with a proactive problem-solving approach.
• Ensure safety, security, and compliance with all emergency and health & safety procedures.
• Recruit, develop, and retain high-performing staff through training and career development opportunities.
• Conduct regular staff briefings and promote open communication across departments.
• Monitor staffing strategies to balance cost-effectiveness and service quality.