Full job description

General Manager – Bar & Immersive Entertainment

Metrocentre

£36k + bonus & benefits

Are you an energetic, commercially focused manager who knows how to bring a venue to life?
Can you lead from the front, inspire a team and take an established venue to the next level?
Ready to take ownership of a successful entertainment venue and drive its next stage of growth?

We’re delighted to be exclusively recruiting for a General Manager on behalf of a successful and growing immersive entertainment business. With a strong brand, a family feel and ambitious plans for growth, this is a fantastic opportunity to take ownership of an established Metrocentre venue, overseeing the bar and immersive entertainment operation.

The venue is already successful, now it’s about building on that success. You’ll take the lead in driving best practice, developing your team, improving performance and finding new ways to grow the business.

This is a hands-on leadership role where you’ll set the standard, bring energy and ideas to the venue and create an environment where both customers and your team thrive.

The Role:

As General Manager, you’ll take overall responsibility for the successful operation and commercial performance of the venue.

You’ll be responsible for:

Managing the Bar and Immersive Entertainment operation
Taking ownership of the venue and its performance
Leading, coaching and motivating your team
Developing your team and supporting progression
Driving sales, revenue and profitability
Managing P&L, KPIs and commercial performance
Embedding best practice across the venue
Setting and maintaining high standards
Improving the customer experience
Developing ideas to grow the business
Driving off-peak sales and activity
Identifying new commercial opportunities
Working with senior leadership on business growth
Bringing fresh ideas and taking the venue to the next level

Responsibilities