OVERVIEW

Due to our super busy season coming up we are looking for new additions to our fabulous team! The 3 Stories is a vibrant and dynamic venue offering high-quality food, drinks and service across multiple floors. Known for our lively atmosphere and loyal customer base, we take pride in delivering a consistently excellent guest experience — whether it’s bottomless brunch, match days, cocktails or private events.

SKILLS

• Previous experience in hospitality or restaurant settings is essential.
• Knowledge of food safety regulations and practices is essential.
• Bar experience is essential.
• Strong time management abilities to prioritise tasks effectively in a fast-paced environment.
• Excellent guest service skills, with a focus on creating memorable experiences for patrons.
• Ability to upsell menu items confidently while maintaining a genuine approach to customer interactions.
• A positive attitude with a willingness to learn and adapt in a dynamic team environment. Join us in delivering outstanding service that keeps our guests coming back for more!
  Job Types: Part-time, Zero hours contract
  Pay: £10.00-£12.21 per hour

Benefits:

• Employee discount

Ability to commute/relocate:

• Sunderland SR1 3BY: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Experienced in a busy bar environment?
• Name your most relevant experience for this role.
• How many years/months of experience do you have in bar/restaurant work?

Work Location: In perso

• Greet and seat guests in a welcoming manner, ensuring they receive excellent service.
• Take food and drink orders accurately and efficiently, using the appropriate systems.
• Provide efficient service on high volume days.
• Maintain cleanliness and organisation of the front of house area, including tables and service stations.
• Handle guest inquiries and complaints with professionalism, striving for resolution and satisfaction.
• Upsell menu items to enhance the guest experience while increasing sales.
• Have good knowledge of menus and products sold. (training provided)
• Demonstrate excellent time management skills to effectively manage multiple tasks during busy periods.