At the heart of the world’s greatest golfing destination, the Old Course Hotel, Golf Resort & Spa is an AA 5 Red star, award-winning resort centred around active wellbeing and indulgent good times.
Part of Kohler Company, the Old Course Hotel, Golf Resort & Spa is a privately owned resort, priding ourselves on delivering personalised guest experiences to create lasting memories.

ABOUT THE ROLE

Our award-winning Food and Beverage team are at the hub of our business, we have an exciting opportunity for an experienced supervisor to join our Road Hole Bar overlooking the Old Course. The Road Hole Bar has whisky enthusiasts flock from around the world to sample some of the three hundred whiskies we stock from all over Scotland. The bar also has an excellent selection of cocktails, champagnes and wines for our guests to enjoy.
The successful candidate will support our Food and Beverage Management Team, this role is responsible for co-ordinating activities during service and providing assistance to the team. This role will help deliver our established service standards to create magical memories for our guests.

DUTIES AND RESPONSIBILITIES

• Delivering exceptional customer service to all guests in line with AA 5 five red star standards
• Greeting customers, processing orders by telephone and ensuring all orders are delivered following IQA standards.
• Ensure the cleanliness of the outlet and still room areas before, during and after service by ensuring they are in accordance with the hotel’s standards of practice.
• Maintain guest history, ensuring this information is passed on to all team members where necessary.
• Have a full understanding of the composition of all dishes on menu, as per specifications.
• Support and coach associates to promote and maintain a high level of guest service in line with IQA, Visit Scotland, AA and standards.
• Be present at regular departmental training sessions, pre-service meetings and operational meetings.
• Be conversant with the hotel’s health and safety procedures, accident reporting procedures, safety rules, first aid arrangements, how to report unsafe conditions, licensing law, fire equipment, evacuation procedures, protective clothing, sickness, and disciplinary procedures.