ADDITIONAL INFORMATION

Job Number25143906
Job CategoryFood and Beverage & Culinary
LocationSheraton Grand Hotel & Spa Edinburgh, 1 Festival Square, Edinburgh, Scotland, United Kingdom, EH3 9SR
ScheduleFull Time
Located Remotely?N
Position Type Non-Management
We are currently recruiting for a Bar Supervisor join our One Square Bar Team at the Sheraton Grand Hotel & Spa, working 40 hours per week, including over weekends.
The Sheraton Grand Hotel & Spa is ideally located in the heart of Edinburgh’s financial and tourist area and is one of Scotland’s leading 5 star hotels. As the largest 5 star hotel in the city with 269 bedrooms, we also have the biggest banqueting and meeting facilities with a capacity of up to 500 and the most popular gin bar in Edinburgh, One Square. Additionally the hotel operates the award winning One Spa™, one of Europe’s premier advanced city spas.

REQUIREMENTS

We are looking for someone who is ready to take the next step in their career. Ideally the successful candidate will have experience within a 5 star environment. Previous supervisory experience would be preferred but not essential.

• Must possess basic computational ability.
• Knowledge of hotel policy and fire-safety procedures.
• 2 years’ experience within Bar Service
• Great Customer Service Skills - Must enjoy guest interaction and be able to anticipate guest needs and maintain a positive and professional attitude at all times.
• Must be able to maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests.
• Must be a Team Player – Demonstrate experience of building positive working relationships and promoting team spirit.
• Have the ability to monitor and maintain other bar server to ensure the upkeep of 5 star standards.
• Excellent command of English language (verbal and written)
• Excellent organisation skills, ability to work to deadlines and a flexible approach to work load and hours

ROLE:

To work with the One Square Bar team to ensure achievement of strategic departmental goals, especially in the area of guest satisfaction. To be prepared to work all shifts within the outlets to create a fully multi-skilled and productive Food and Beverage team. To be responsible for the day to day operation of the outlet and to lead other members during shifts.

ESSENTIAL FUNCTIONS

• Provide excellent guest service by discovering guest’s needs and acting on these needs promptly, effectively and with confidence.
• Work efficiently to ensure that guest expectations are exceeded and standards are consistently maintained.
• Help to develop and lead an empowered environment for Bar Servers by providing support, knowledge, advice and

leadership.

• Direct all daily activity in the bar area to ensure that guest expectations are exceeded and standards are consistently maintained.
• Liaise and communicate effectively with all departments to ensure seamless transfer of information takes place.
• Implementation and monitor of internal SOP’s and global Brand Standards in order to increase service efficiency
• Allocate and monitor (where necessary) daily tasks to ensure all associates are utilised constructively at all times.
• When fully competent, to work with the senior team to provide effective on job training and coaching of new staff to help develop an highly skilled and motivated team, committed to both Hotel and departmental goals.
• To take an active role in the coaching, counselling and discipline of associates when necessary ensuring compliance with policy and procedures.
• To be actively involved in planning promotions, working closely with the Bar Manager and the F&B Team.