Barista - Air Canada Business Class Cafe - Pearson Toronto Airport

at  Compass Group Canada

Job Description
As an Air Canada Business Class Lounge Barista, you will create the Ultimate Experience for our customers by providing legendary customer service with prompt service, quality hand crafted beverages and products, and maintaining a clean and comfortable lounge environment. No matter the day you set out to provide a service that the customer talks about long after their visit. You will be responsible for modeling and acting in accordance with Compass guiding principles and best of all, you’ll be part of a company that is consistently rated as a great place to work and the people here love what they do.
Summary of Key Responsibilities:

Responsibilities and essential job functions include but are not limited to the following:

• Acts with integrity, honesty and knowledge that promote the culture, values and mission. .
• Maintains a calm demeanor during periods of high volume or unusual events to keep operating to standard and to set a positive example for the shift team.
• Anticipates customer needs by constantly evaluating environment and customers.
• Communicates information to manager so that the team can respond as necessary
• Assists with new Barista training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
• Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager.
• Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer and responds to customer needs.
• Follows operational policies and procedures, including those for safety and security, to ensure the safety of all partners during each shift. Maintains a clean and organized workspace so that partners can locate resources and product as needed.
• Maintains regular and consistent attendance and punctuality.
• Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products.
• Recognizes and reinforces individual and team accomplishments by using existing organizational methods.
• This role requires the ability to move and lift up to 25 lbs. Standing, sitting or walking for extended periods of time and ensuring a professional appearance in a clean uniform are also required. Prior to employment, we’ll ask you to complete safety training and certification.

Connect your passions with a rewarding opportunity You’re a food and beverage enthusiast who really enjoys making others feel at home. When you work with us, you’’ll get to entertain and meet people from all over the world as you build your experience. Join us and grow through opportunities to explore the business, opening yourself to various career options. No matter your path, we’ll make sure you feel right at home.
Qualifications

Required Knowledge, Skills & Abilities

• Ability to learn quickly
• Ability to understand and carry out oral and written instructions and request clarification when needed
• Strong interpersonal skills
• Ability to work as part of a team
• Ability to build relationships
• Constant standing/walking
• Occasional stooping, kneeling or crawling
• Occasional pushing, pulling, lifting or carrying up to 40 lbs
• Occasional ascending or descending ladders, stairs, ramps
• Frequent, continual, intermittent flexing or rotation of the wrist(s) and spine
• Constant reaching, turning, and performing precision work around bar area
• Constant receiving detailed information through oral communication
• Constant talking, expressing or exchanging ideas

Additional Information

• Start Date: Open Until Filled
• Compensation: dependent on experience
• Hours per Week: 40
• Medical/Dental BENEFITS available after 3 months employment for FT employees.

• Must be available days, evenings, weekends and holidays

• Learn more about us at www.compass-canada.com!
  Thank you for your interest in a career with Compass Group! Only those selected for an interview will be contacted. We will consider your resume for additional opportunities. Compass Group Canada is committed to fostering a diverse and representative workforce and an inclusive work environment where all employees are treated fairly and equitably which includes providing accommodation.

• Acts with integrity, honesty and knowledge that promote the culture, values and mission. .
• Maintains a calm demeanor during periods of high volume or unusual events to keep operating to standard and to set a positive example for the shift team.
• Anticipates customer needs by constantly evaluating environment and customers.
• Communicates information to manager so that the team can respond as necessary
• Assists with new Barista training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
• Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager.
• Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer and responds to customer needs.
• Follows operational policies and procedures, including those for safety and security, to ensure the safety of all partners during each shift. Maintains a clean and organized workspace so that partners can locate resources and product as needed.
• Maintains regular and consistent attendance and punctuality.
• Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products.
• Recognizes and reinforces individual and team accomplishments by using existing organizational methods.
• This role requires the ability to move and lift up to 25 lbs. Standing, sitting or walking for extended periods of time and ensuring a professional appearance in a clean uniform are also required. Prior to employment, we’ll ask you to complete safety training and certification