JOB DESCRIPTION

Job Title: Early Morning Supervisor
Company: Side Street Store
Location: Manchester City Centre
Reports to: General Manager
Working Hours: Part-time, Full Time, 5am starts, Monday to Friday only

ABOUT US

Side Street is a vibrant, independent food and coffee store nestled in the heart of Manchester’s bustling City. We are the go-to destination for the producers, journalists, and broadcast staff of the area, priding ourselves on serving exceptional coffee, fresh, delicious food, and providing service that is both personal and lightning-fast. Our prime location makes us the primary hub for the dedicated early morning teams at the BBC, including the crews working within the nearby ABC Building, who rely on us to fuel their day.

THE ROLE

Are you a true morning person with a passion for great coffee and a natural talent for leadership? We are seeking an energetic and organised Early Morning Supervisor to lead our opening team.
This is a critical, hands-on role focused on our peak morning rush. You will be the face of our store during the busiest hours, responsible for ensuring a seamless, high-quality experience for our customers. You will set the tone for the entire day, motivating yourself and the team to deliver outstanding service and maintaining our high standards from the moment the doors open.

KEY RESPONSIBILITIES

• Operational Management: Oversee all opening procedures, including sales management, equipment setup (espresso machine, grinders, Gran and Go concept), and ensuring the store is perfectly presented for opening.
• Team Leadership: Lead the morning shift team (typically solo at times or 1 extra baristas/team members), delegating tasks, providing on-the-spot training, and fostering a positive, high-energy work environment.
• Quality Control: Ensure the highest standards for all food and beverage items. This includes dialling in the coffee grinder for perfect espresso extraction, checking the quality of pastries and breakfast items, and maintaining consistency in every order.
• Exceptional Customer Service: Champion a welcoming atmosphere, build a strong rapport with our regulars from the BBC and other media outlets, and handle any customer queries or issues with professionalism and efficiency.
• Pace & Flow Management: Proactively manage queue times and workflow during the intense 6am - 11am to ensure speed of service without compromising quality.
• Stock & Inventory: Monitor daily stock levels of key items (milk, coffee beans, bread, fresh ingredients, G&G orders) and assist with placing orders to ensure we are always prepared for service.
• Health & Safety: Uphold all food safety and health & safety regulations, ensuring the team adheres to best practices in cleanliness and hygiene.