ABOUT BRIDGEHEAD

For over 40 years, Bridgehead has been sourcing and supporting a family of small-scale, sustainable farmers around the world. Today, we have 17 locations across Ottawa and employ over 300 team members. Bridgehead is recognized and respected as a leader in bringing approachable, responsibly sourced, high scoring coffee to Canadians.We were the first to bring Fairtrade coffee to Ottawa coffeehouses and continue to be a place where you can enjoy an exceptional cup of coffee, directly sourced from global producers. Locally, Bridgehead supports hundreds of neighborhood organizations every year, including in-kind donations of coffee, tea, gift baskets and gift cards. Bridgeheaders care, they care about the customers and products they enjoy, about each other, and about how their workplace looks and feels. Our Baristas/Bridgeheaders take pride in a job well done and a successful day.

REQUIREMENTS:

• Experience in Customer Service is considered an asset
• Established professional, empathetic, and engaged customer service model
• Team player
• Comfortable with multi-tasking and prioritizing tasks
• Verified record of punctuality/attendance and time management

SKILLS AND ABILITIES:

• Excellent communication and interpersonal skills
• Ability to understand and carry out instructions delivered both orally and in written format – and request clarification if necessary
• Ability to work as part of a diverse team
• Positive attitude with a consistent display of professionalism
• Ability to acquire and maintain relationships
• Accountability for own action and success

PREFERRED QUALIFICATIONS:

• Previous coffeehouse or customer service experience
• Safe food handling certificate
• Knowledge and/or love of coffee and tea
• Commitment to fair and sustainable trade
• Creativity, humour and diverse life experience

• Make our customers happy – provide hospitality that goes above and beyond
• Maintain a clean and tidy store – cleanliness is key to a healthy environment and leaves a positive impression
• Be excited to talk about our story and our products
• Always prepare and serve high quality food and beverages to standard
• Care for your co-workers, be responsible, and professional
• Follow company processes and communicate effectively for a well-functioning and well-informed coffeehouse
• Foster Bridgehead’s commitments to sustainability, community service and education