Barista-Café Manager at Potomac Community Services

Hagerstown, Maryland, United States -

Full Time

Start Date

Immediate

Expiry Date

16 Mar, 26

Salary

0.0

Posted On

16 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Organizational Skills, Problem-Solving, Multi-Tasking, Customer Service, Financial Management, Inventory Management, Catering Program Development, Marketing, Community Engagement, Health and Safety Compliance, Team Motivation, Communication, Creativity, Ethical Practice, Relationship Management

Industry

Mental Health Care

Description

Description The Barista-Café Manager (BCM) at Silt Coffee Co is responsible for managing daily activities, supervising staff, building a catering program, ensuring excellent customer service, and driving profitability. The BCM is responsible for creating an environment that welcomes new and existing customers to keep coming back for coffees, teas, and light fare. The BCM ensures Silt Coffee Co stays clean, inside and outside and maintains the highest quality specialty drinks and food, along with friendly and professional service. Requirements Education and Experience: High School diploma or GED required; Associate degree in food services or business, preferred ServSafe Certified 5 years or more barista and food service management experience, preferred Requirements: Basic financial and inventory management knowledge Valid Driver’s license, dependable transportation, vehicle insurance, and 5-year clean driving record Knowledge of Federal, State, and Local laws regarding food preparation and handling. Knowledge, Skills & Abilities: Strong leadership and organizational skills Creative and effective problem-solving skills. Ability to multi-task in a fast-paced environment Ability to accept constructive feedback and to work collaboratively with upper management and other stakeholders to identify and facilitate needed improvements to the food service program. Loves people and believes that food and coffee is a common language that binds us together. Creates a fun and friendly environment for customers while serving the best products. Committed to the mission of the coffee shop and able to maintain their working hours as part of the contribution to the coffee shop staff. ESSENTIAL RESPONSIBILITIES Daily Operations: Manage opening/closing procedures and maintain shop cleanliness. Ensure compliance with health and safety standards. Inform supervisor or designee of any issues or feedback, maintenance, repairs, and improvements to Silt Coffee Co equipment or furnishings. Staff Leadership: Recruit, train, and schedule 1–3 employees. Motivate and coach team members for top performance. Customer Experience: Deliver exceptional service and resolve issues promptly. Maintain a welcoming atmosphere for guests. Inventory & Supplies: Monitor stock levels and order supplies efficiently. Control waste and manage costs. Ensures that no one steals products from Silt Coffee Co. Financial Management: Track daily sales, cash handling, and assist with budgeting. Implement strategies to increase revenue. Catering Program: Develop and grow catering services for local businesses and events. Coordinate orders, delivery, and customer satisfaction. Marketing & Community Engagement: Support promotions and social media presence. Build strong relationships with customers and local partners. KEY PERFORMANCE INDICATORS Sales Growth:?Achieve monthly revenue targets. Customer Satisfaction: Maintain a rating of 3.5+ on review platforms. Cost Control: Keep food and beverage waste below 5% of inventory. Employee Retention: Maintain a turnover rate below 15% annually. Operational Efficiency: Ensure 100% compliance with health and safety audits. SILT CORE DUTIES Meets with leadership and effectively communicates the day-to-day operations. Wears Silt Coffee Co uniform, adhering to the dress code policy at all times. Promotes Silt Coffee Co internally and externally in a positive & professional manner. Maintains good working relationships with other team members and contributes to positive work environment. Adheres to the Time and Attendance Policy (tardiness, absences, fobs, makes adjustments to workday appropriately). Adheres to all workplace standards for cleanliness and sanitation. Adhere to all policies and procedures. Utilizes practices to ensure workplace safety while working in the following environments: office, coffee shop and if applicable; vehicle. Utilizes Silt Coffee Co resources and equipment appropriately and efficiently. Competencies Read and follow established recipes for consistency and quality. Ethical Practice Relationship Management Communication Leadership Basic math skills (reconciling finance processes and maintaining inventory) Work Environment This job operates in a professional coffee shop environment. This role routinely uses standard barista equipment, microwave, convection oven, panini press, waffle iron, refrigeration/freezer temperatures, and other restaurant equipment, Point of Sale system, phones, and alarm system. Physical Demands The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk; lift, use hands to finger, handle or feel; and reach with hands and arms. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Responsibilities

The Barista-Café Manager is responsible for managing daily operations, supervising staff, and ensuring excellent customer service. They also develop a catering program and maintain a clean and welcoming environment for customers.