JOB OVERVIEW

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will have a passion for providing exceptional service in the food industry, with experience in food preparation and handling. This role is crucial in ensuring customer satisfaction and maintaining a positive dining experience for our guests.

QUALIFICATIONS

• Previous experience in customer service, preferably within the food industry.
• Familiarity with POS systems, particularly Micros POS, is highly desirable.
• Strong time management skills to handle multiple tasks efficiently during busy periods.
• Barista experience or knowledge of coffee preparation is a plus.
• Basic math skills for accurate cash handling and transaction processing.
• Understanding of food handling practices and food safety regulations is essential.
• Excellent communication skills with a focus on customer interaction and satisfaction.
• Ability to work collaboratively in a team-oriented environment while also being self-motivated. Join us in delivering outstanding service and creating memorable experiences for our customers!
  Job Types: Full-time, Part-time
  Pay: $17.20 per hour
  Expected hours: 20 – 35 per week
  Work Location: In perso

• Greet customers warmly and assist them with their orders, ensuring a friendly atmosphere.
• Operate the POS system, including Micros POS, to process transactions accurately and efficiently.
• Handle cash and credit transactions, maintaining accuracy in cash handling and basic math skills.
• Prepare food items according to safety standards and ensure compliance with food safety regulations.
• Provide support in food preparation and serving, ensuring high-quality presentation of all items.
• Manage time effectively to handle peak hours while maintaining service quality.
• Address customer inquiries and resolve issues promptly to enhance customer satisfaction.
• Maintain cleanliness of the work area, adhering to health and safety guidelines.