1. PREPARING AND SERVING BEVERAGES

• Prepare coffee and espresso-based drinks (latte, cappuccino, Americano, etc.)
• Brew and serve tea, hot chocolate, and other beverages
• Follow recipes and presentation standards consistently

5. PRODUCT KNOWLEDGE AND UPSELLING

• Understand menu items and ingredients
• Inform customers about new or seasonal products
• Upsell pastries, snacks, and add-ons when appropriate