ABOUT US:

The Ala Moana Hotel by Mantra is part of the Accor Hotel group that consists of more than 4,900 hotels across 39 global brands in 110 countries. The Hotel itself is a landmark Honolulu hotel and is seen by many as the Kama’aina hotel of choice to stay and to work.
Accor Hotels offer opportunities, growth, and a culture of inclusion to let each individual shine. We place people at the heart of what we do, and nurture real passion for service and achievement beyond limits.
Job Description

JOB SUMMARY:

The Barista in our Starbucks department prepares or serves specialty coffee or other beverages. Serves food such as baked goods or sandwiches to customers. Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer. Discovers and responds to customer needs.

SKILLS

• Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks.
• Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.
• Anticipates customer and store needs by constantly evaluating environment and customers for cues. Communicates information to manager or shift supervisor so that the team can respond as necessary to create the Third Place environment during each shift.
• Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance.
• Executes store operations during scheduled shifts. Organizes opening and closing duties as assigned.
• Follows Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.
• Follows all cash management and cash register policies and ensures proper cash management practices are followed by shift team.
• Follows health, safety and sanitation guidelines for all products.
  Qualifications

MINIMUM QUALIFICATIONS

• Minimum 1 year Barista and or equivalent work experience
• High school diploma or equivalent
• Barista Certification
• Honolulu Liquor Card
• Ability to learn quickly
• Effective oral communication skills
• Knowledge of the retail environment
• Strong interpersonal skills
• Ability to work as part of a team and build relationships

PREFERRED EXPERIENCE

• Previous and/or current work experience at a coffee shop or Starbucks
  Additional Information

• Prepare or serve hot or cold beverages, such as coffee, espresso drinks, blended coffees, or teas. Prepare or serve menu items, such as sandwiches or salads. Serve prepared foods, such as muffins, bagels, scones, croissants, etc. Weigh, grind, or pack coffee beans for customers.
• Take customer orders and convey them to other employees for preparation. Receive and process customer payments.
• Provide customers with product details, such as coffee blend or preparation descriptions. Describe menu items to customers or suggest products that might appeal to them.
• Clean or sanitize work areas, utensils, or equipment. Wash dishes.
• Check temperatures of freezers, refrigerators, or heating equipment to ensure proper functioning. Wrap, label, or date food items for sale.
• Stock customer service stations with paper products or beverage preparation items. Order, receive, or stock supplies or retail products.
• Create signs to advertise store products or events. Set up or restock product displays.