POSITION TITLE: Barista
POSITION SUMMARY Our Baristas interact with and create lasting, genuine relationships with every customer, encouraging and earning their loyalty and repeat business.
Product Preparation & Knowledge  Making drinks, including blender and espresso based beverages Serving food Creating merchandise gifts Preparing whole and ground bean packages Providing product information to customers
Providing product information to guests Selling  Seeks opportunity to enhance the guest experience by providing recommendations for complementary and new products (e.g., food, merchandise, café cards etc.) Is aware of all current promotions, initiatives and communications
Cleaning and Organizing  Cleaning the facilities (condiment stand, floors, counters, washrooms, tables etc) Re-stocking product (e.g. beans, cups, merchandise) Equipment maintenance and calibration (espresso machine, grinders, syrup dispensers)
Cash Handling  Completing sales with guests using cash, debit/credit, givex Follow business procedures for handling voids and cash handling mistakes End of shift reconciliation of cash and register records
Experience Delivery  Providing consistent, individualized customer attention Acting in a friendly, approachable manner Demonstrating passion and confidence for Second Cup brand Adhering to Dress Code and always punctual
KNOWLEDGE AND EXPERIENCE  Understanding features and benefits of all Second Cup products Memorizing drink recipes Face to face customer complaint issues Equipment breakdowns Maintaining coffee freshness standards while also controlling wasteSuggestive selling Multi-tasking (e.g. cleaning, restocking, deliveries with constant guest interactions) Use of multiple electronic payment systems Customer service experience Cash handling, retail or food service experience preferred Product knowledge Selling Skills Story-telling
PERSONAL CHARACTERISTICS AND COMPETENCIES  Excellent customer service skills - positive, caring attitude Committed to delivering Superior Quality- obsessed with the quality of work and goes above and beyond every day; truly cares about people; considers our customers in everything they do Focused and Accountable - responsible for own actions; doesn’t over-promise; is focused on solutions; admits to and learns from my mistakes Displays Coffee Passion and is an ambassador for our brand - drives towards our goals with a sense of urgency; takes pride in what they do Competitive spirit - delivers on expectations established; takes work seriously, not themselves; plays to win - in a good way!; cares about our partners and the success of others Team and Community minded - displays strong teamwork skills - focused on common goals; support and respects others and their differences; values relationships Authentic - honest, fair, and acts with integrity; treats people as they want to be treated; collaborative and communicative Innovative - open to and embraces new ideas; gathers facts and tests out my new ideas; action oriented; does what it takes to get best results quickly and with gusto; looks for change and says “bring it on”

Please refer the Job description for details