BASIC FUNCTION

To ensure all guests are greeted and served in a friendly and courteous manner using appropriate procedures, in accordance with Hotel policies and procedures.

QUALIFICATIONS (EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE)

• Prior experience preferred
• Excellent customer service skills

ESSENTIAL FUNCTIONS

• To open and close, including signage, hours of operation, lighting of room and general set-up procedures. Serve all food and beverage items
• Maintain cleanliness of the food area; including bussing and re-setting tables, keeping the floors clean and maintaining overall neatness of the entire area
• Greet guests with a smile and small talk, use names when possible
• Inform the guest about any specials using proper verbiage
• Attend to and anticipate guest needs
• Familiarization with menu
• Maintain knowledge of daily specials and/or daily drinks
• Keep areas up to date and organized, par levels stocked, and overall set up of your area.
• Keep barista stand stocked with essentials
• Complete daily and weekly side work as assigned
• Close all guest checks
• Other duties as assigned by manager or supervisor

HOTEL SPECIFIC ESSENTIAL FUNCTIONS

• Respond to any reasonable task as assigned by manager
• Aid guests in locating other areas of the hotel (walk them to destination if possible).
• Familiarity with parking validation procedures
• Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions; complete safety training and certifications
• Follow all company policies and procedures; ensure clean uniform and professional appearance; maintain confidentiality of proprietary information; protect company assets
• Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
• Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost savings