MAIN PURPOSE OF JOB:

To provide exceptional service to all guests in line with the hotel’s service standards, ensuring a positive and professional image is always presented. The Bar Person is responsible for the preparation and service of alcoholic beverages, non-alcoholic drinks, wine service, and cocktails, maintaining a clean and organised bar environment, handling guest requests, and supporting the smooth operation of the bar.

MAIN DUTIES:

Guest Service:

• Welcome all guests warmly to the bar and deliver attentive, professional service.
• Take and serve orders for a wide range of beverages, including alcoholic drinks, non-alcoholic beverages, wines, and cocktails to the highest standards.
• Advise guests on drink selections, provide recommendations, and answer any questions about ingredients or pairings.
• Ensure guest satisfaction throughout their visit and handle complaints or special requests promptly and professionally.
• Provide information about the hotel’s services and the local area when required.

Bar Operations:

• Prepare and serve beverages efficiently and in accordance with recipes and presentation standards.
• Operate all bar equipment and maintain beer lines in line with health and safety protocols.
• Keep the bar and surrounding lounge areas clean, tidy, and well-presented at all times.
• Ensure all glassware is clean, polished, and presentable.
• Clear tables promptly and reset them efficiently for the next guests.
• Provide in-room bar service and serve items from the room service menu as requested.

Financial Responsibilities:

• Process payments accurately via the bar register and credit card systems.
• Handle cash and complete any relevant reports or shift summaries as required.

Stock Control:

• Restock the bar daily, ensuring adequate levels of beverages, garnishes, and bar supplies.
• Monitor usage and report low stock levels to the Head Bar Person.
• Assist in clearing and disposing of waste and empties, keeping storage areas organised.

Hygiene and Grooming:

• Maintain high personal hygiene and grooming standards in line with hotel policy, including clean uniform.
• Follow all hygiene, safety, and alcohol service regulations consistently.

OTHER DUTIES:

• Assist with porter duties when necessary.
• Support with ordering and receiving stock deliveries.
• Carry out any other reasonable tasks or duties as directed by management.