Bartender - The OXO Tower at Harvey Nichols

Greater London, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

30 Aug, 26

Salary

0.0

Posted On

01 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Cocktail Preparation, Customer Service, Wine Knowledge, Upselling, Hospitality Management, Communication Skills, Health & Safety Compliance, Food Hygiene, Licensing Regulations, Teamwork, Professionalism, Product Knowledge

Industry

Retail

Description

The OXO Tower & Brasserie is looking for an experienced Bartender to deliver an exceptional, stylish and memorable guest experience. You will embody The OXO Tower & Brasserie service ethos, ensuring every guest receives impeccable cocktails, warm hospitality and an elevated luxury experience. About the role... Working in the iconic The OXO Tower & Brasserie means representing one of the most recognised names in luxury retail. You are not simply serving drinks, you are curating a memorable experience, championing our exceptional standards and delivering service that feels effortless, warm and unmistakably Harvey Nichols. Deliver Exceptional Guest Experience · Provide gracious, attentive and intuitive service, ensuring every guest is welcomed promptly and warmly. · Anticipate guest needs and elevate the experience through confident recommendations, product knowledge and a refined service manner. · Handle all guest interactions with courtesy, efficiency and genuine professionalism. · Take orders accurately, following each stage of the service journey to ensure consistent excellence. Drinks Preparation & Product Mastery · Prepare and present beverages, including signature cocktails, classics, and wines, swiftly, tidily and to Harvey Nichols’ exacting standards. · Maintain an expert-level understanding of the full drinks list and menu, enabling you to guide guests, upsell thoughtfully and answer queries with confidence. · Uphold all licensing regulations and responsible service standards at all times. Sales & Commercial Awareness · Maximise sales through elegant up-selling, informed recommendations and a clear understanding of promotions, events and brand partnerships. · Ensure all transactions are correct, accurate and processed according to company procedures. Operational Excellence · Maintain a polished, immaculate environment, ensuring all bar areas are consistently clean, safe and hazard-free. · Follow all Health & Safety, food hygiene and store compliance standards. · Support the management team by promptly reporting any operational or customer service concerns. Teamwork & Culture · Foster strong, respectful working relationships across the Bar, Café and wider Fifth Floor team. · Contribute positively to the department’s culture, embodying our values of style, energy, authenticity and expertise. · Demonstrate proactive personal development, seeking opportunities to enhance your skills and knowledge. Presentation & Brand Standards · Uphold impeccable grooming and personal presentation in line with the Harvey Nichols Dress Code, reflecting our brand’s luxury aesthetic. · Consistently meet and strive to exceed individual KPIs. Is this you? · Have you got customer service experience · Do you have clear communication skills · Are you customer service centric · Do you have drive, energy and passion for the hospitality industry · Are you good with building working relationships and are you a active team player This job description is not intended to be exhaustive and you may be asked to carry out any other reasonable request by your line manager or a member of the Harvey Nichols management team. The contents of this job description may alter from time to time in accordance with the business requirements

Responsibilities

Deliver a luxury guest experience by preparing signature cocktails and beverages to exacting standards. Maintain an immaculate bar environment while maximizing sales through elegant up-selling and expert product knowledge.