JOB SUMMARY

The Front of House Manager plays a crucial role in ensuring a seamless and exceptional dining experience for our guests. This position is responsible for overseeing the front-of-house operations, managing staff, and maintaining high standards of customer service in a fine dining environment. The ideal candidate will possess strong leadership skills, a passion for hospitality, and the ability to effectively manage time and resources.

REQUIREMENTS

• Proven experience in a restaurant or hospitality environment with fine dining experience preferred.
• Familiarity with POS systems such as Aloha POS or Micros POS is highly desirable.
• Strong time management skills with the ability to prioritize tasks effectively in a fast-paced environment.
• Excellent customer service skills with a focus on creating memorable guest experiences.
• Knowledge of food safety regulations and practices essential for maintaining a safe dining environment.
• Basic math skills required for cash handling and retail math applications.
• Experience in serving, food handling, catering, or banquet services is advantageous.
• Ability to work flexible hours including nights and weekends as needed in the hospitality industry.
• Strong communication skills with an emphasis on teamwork within a diverse workforce. Join our team as we strive to provide exemplary service in an exciting dining atmosphere!

• Supervise and coordinate daily front-of-house operations to ensure smooth service flow.
• Train, mentor, and evaluate staff on customer service excellence, food safety, and proper serving techniques.
• Manage reservations and seating arrangements to optimize guest experience during peak hours.
• Ensure compliance with health and safety regulations, including food handling and sanitation practices.
• Utilize Aloha POS and Micros POS systems for efficient order processing and cash handling.
• Handle customer inquiries, complaints, and feedback with professionalism to enhance guest satisfaction.
• Collaborate with kitchen staff to ensure timely food delivery and quality standards are met.
• Oversee banquet services and catering events, ensuring all details are executed flawlessly.
• Maintain inventory of supplies needed for front-of-house operations including menus, utensils, and cleaning materials.
• Conduct regular inspections of the dining area to uphold cleanliness and ambiance standards.