WHO WE ARE:

We are Crystal Palace Football Club, a Premier League Football Club with more than 160 years of proud history. Spread across three different sites - our London office, Selhurst Park stadium, and our Training Ground/Academy, we offer the best atmosphere and culture for our fans and our employees
We strive for excellence in the workplace with a philosophy of high standards, professionalism, and a strong work ethic from our employees. We are constantly trying to grow, diversify and build with not only our team on the pitch, but also our team in the offices and on the ground.

EXPERIENCE, SKILLS AND QUALIFICATIONS:

• A positive attitude and be prepared to help the team
• Experience in catering, hospitality or food service
• Strong customer service and communication skills
• Engaging and easy to talk to
• Reliable, punctual and trustworthy
• Mature and able to handle situations calmly and insightfully
• Can work in high pressure situations

ABOUT THIS ROLE:

If you have experience in the catering and events industry or a passion for customer service – we want to hear from you! You will be engaging, enthusiastic and have a thirst to learn and grow. You want to be a part of the buzz and excitement of a match day by being the face of Crystal Palace Football Club and providing excellent service to the customers of our many bars and kiosks.
Our match days are typically on Saturdays with some weekday evening and Sunday matches and the typical shift day is 6-8 hours depending on the game.

RESPONSIBILITIES:

• Take initiative and participate in the set-up of kiosks and bars, stock and supplies
• Welcome guests and taking orders
• Process payments on POS devices in an efficient manner
• Maintain counters and fridges with sufficient supplies of stock throughout the service period, as guided by your manager.
• Ensure stock rooms and areas are organised and clean, to ensure easy stock rotation and reconciliation.
• Where necessary, assist in the back of house areas: kitchen and food preparation, pot wash and stock deliveries
• Perform clean-up duties after each shift and ensure that concession stand is sanitized and tidied to a high standard
• Serving alcohol responsibly and following the club’s Challenge 25 Policy
• Adhering to all Health & Safety policies including the club’s Food Safety Management Systems
• Carrying out any other reasonable duties asked of you from within your team and management including being flexible in covering tasks outside of your role-specific duties.
• Maintain an immaculate personal presentation with a polished professional appearance.
• Other duties and responsibilities as required by line manager.
• Upholding and promoting the Club’s policies and procedures, including Health and Safety, Safeguarding and Equal Opportuni-ties policies and procedures.