ABOUT US

Barwon Asset Solutions provides high quality, smart, asset maintenance and project management services to Barwon Water, its customers and the community, along with other public and private organisations.
Operating 24 hours a day, seven days a week, every day of the year, BAS supports Barwon Water’s mission to provide efficient water and sewerage services in an environmentally responsible manner.
BAS and Barwon Water are proud to be building a safe, diverse and inclusive workforce and in ‘going the extra mile’ to create opportunities for people of diverse backgrounds and experiences.
We care about where we live and work, and we are always looking for like-minded people to join our team.

ABOUT THE ROLE

• Fast paced, diverse contact centre role (out of hours)
• Career development opportunities
• Flexible working options
  We are looking for an communications centre consultant to provide exceptional customer experience outside our standard hours of business.
  With a diverse range of operations, Barwon Asset Solutions is dedicated to delivering quality services throughout the Geelong, Coastal and Otway Colac regions and surrounding region. We value high performance and are proud to be experts in our field.
  You’ll work as part of a team that is dedicated to the provision of quality customer support services, facilitating the reporting of Emergencies and Faults via the dedicated ‘hotline’ and on-line channels. Other responsibilities include on-line monitoring of systems, works dispatch and liaison with our team, customers and stakeholders.
  You will be the first point of contact for our customers and responsible for ensuring a great level of service is provided in every call.
  You will be listening to customer’s needs, offering solutions and handling complaints when required. You will manage inbound and outbound telephone calls, and will be required to solve customer problems and effectively prioritise your work.
  You will interact with customers via a variety of communication channels, including webchat, SMS and web portals, ensuring an effortless customer experience.

The shifts are for both Saturday and Sunday a minimum of 4 hours per shift.

• Position Description

IF WE CAN ASSIST YOU WITH ANY REASONABLE ADJUSTMENTS IN ORDER TO SUBMIT YOUR APPLICATION FOR THIS ROLE, PLEASE CONTACT THE TALENT ACQUISITION TEAM VIA EMAIL AT RECRUITMENT@BARWONWATER.VIC.GOV.AU NOTING YOUR PREFERRED METHOD OF COMMUNICATION AND CONTACT DETAILS AND A MEMBER OF THE TEAM WILL BE IN TOUCH.

Enquiries to Matt Confait, Operations Coordinator - Geelong, on 0421 724 078.