Base Experience Agent - The Adventure Group, Whistler BC at Gibbons Whistler

Whistler, British Columbia, Canada -

Full Time

Start Date

Immediate

Expiry Date

16 Oct, 26

Salary

23.0

Posted On

18 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Guest Relations, POS Systems, Cash Handling, Communication, Administrative Tasks, Food Preparation, Safety Protocol Compliance, Reservation Management, Relationship Building

Industry

Hospitality

Description

The Adventure Group is seeking enthusiastic and organized Base Experience Agents! Who We Are At Gibbons Whistler, we’re all about Making People Happy. Since 1979, we have been the backbone of Whistler hospitality bringing people together through unforgettable experiences. Everything we do is rooted in our core values: Encourage Trust, Have Fun, Show Kindness, Lead With Purpose, and Commit to Excellence. The Opportunity We’re looking for enthusiastic, guest-focused team members to join our front-line operations. In this role, you’ll welcome guests, handle check-ins, promote tours, support safety protocols, and help maintain a positive, exciting atmosphere at our base and sales office. This is the perfect role for someone who thrives in an outdoor environment, has strong customer service skills, and enjoys working in a dynamic, high-energy setting. Wage and Perks of the Job * $20.50–$23.00 per hour per hour based on experience and qualifications * 50% off food & beverage at all Gibbons venues * Adventure perks: 20% off The Adventure Group for you and your friends & family * Accommodation discounts: 20% off at The Adara Hotel and Gibbons Life Condos * Wellness perks: 20% off at The Spa at Whistler * Exclusive partner discounts at local Whistler businesses * Access to Pro-Deals from major brans like Thule, Arc’teryx and more * Flexible schedules and a supportive team culture * Access to community events and staff appreciation nights * Growth opportunities in Whistler’s most dynamic hospitality group – we’re passionate about promoting from within and supporting your career journey. * Immersive work environment steps from the mountains – we take our core purpose of “Have Fun” very seriously. What you bring to the table * Enthusiastic, friendly, and authentic demeanor * Previous customer service experience preferred * FOODSAFE and Serving It Right certifications (asset but not required) * High school diploma or equivalent preferred * Experience with POS systems, cash handling, or cash outs (asset) * Passion for the outdoors and delivering outstanding guest service What your day will look like: * Collaborate with the base team and sales office to complete daily, weekly, and monthly café and administrative tasks * Provide detailed information about TAG tours and base activities * Ensure all Health & Safety and Food & Beverage protocols are followed * Use digital systems for waivers, reservations, and guest processing * Prepare café food and beverages; complete transactions using Square POS * Deliver exceptional guest experiences that reflect TAG’s values and culture * Provide feedback to Supervisors and Managers to support operational excellence * Escalate guest concerns or team issues to leadership promptly * Build and maintain strong relationships with TAG’s re-sellers and partners Apply Today Step into a role where adventure, teamwork, and exceptional guest service come together. If you thrive in an energetic outdoor environment and love creating memorable experiences, we’d love to hear from you. At Gibbons Whistler, our core values—Encourage Trust, Have Fun, Show Kindness, Lead With Purpose, and Commitment to Excellence—guide everything we do. We believe that fostering diversity, equity, and inclusion is essential to living by these core values. We warmly welcome applicants of all backgrounds, identities, and experiences to join us in creating a workplace where kindness thrives and we make people happy!

Responsibilities

Welcome guests, handle check-ins, and promote tours while maintaining a positive atmosphere at the base and sales office. Responsibilities include managing reservations, preparing café food and beverages, and ensuring health and safety protocols are followed.