Basic Outpatient Presvc Spec at The University of Toledo

Toledo, Ohio, United States -

Full Time

Start Date

Immediate

Expiry Date

03 Jul, 26

Salary

17.1

Posted On

04 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Patient scheduling, Insurance verification, Medical terminology, Patient billing, Customer service, Data analysis, Problem-solving, Communication skills, Word processing, Excel, Electronic media collection, Financial requirements assessment, Account pre-registration, Information systems, Healthcare applications

Industry

Higher Education

Description

Title: Basic Outpatient Presvc Spec Department Org: Rehab Svcs Admin - 109310 Employee Classification: B1 - Classif'd Full Time AFSCME HSC Bargaining Unit: AFSCME HSC Primary Location: HSC H Shift: 1 Start Time: 8:45 AM End Time: 5pm Posted Salary: Starting at $17.10 Float: True Rotate: True On Call: False Travel: False Weekend/Holiday: True Job Description: The Basic Outpatient Preservice Specialist performs all outpatient scheduling, pre-registration and insurance verification for non-invasive, routine care services. Performs complete and accurate patient appointment scheduling, account pre-registration and insurance verification functions either via electronic media collection or telephonic interview methods; works to provide patient information which maximizes reimbursement, achieves collection ratios, meets accounts receivable (AR) goals, and provides timely and through information to all other providers and users of patient data. Verifies insurance requirements, obtains and understands insurance benefits. Requests any non-covered patient collectibles such as coinsurance, deductibles, and copayments prior to service; Ensures that patients meet financial requirements; Provides general information to hospital users, patients and families; Communicates effectively to service delivery areas to maximize patient flow and customer service outcomes both internally and externally. Minimum Qualifications: 1. High school graduate or equivalent required. 2. Knowledge of medical terminology required. 3. Knowledge of patient billing, collection policies & procedures, guidelines and/or standards. 4. Two (2) years of previous customer service experience required. 5. Previous experience in hospital or physician office in Patient Financial Services or Registration preferred. 6. Experience in internet, internet navigation, word processing, standard computer manipulation. 7. Ability to work with minimum supervision. 8. Excellent communication skills, oral and written skills. 9. Ability to deal with confrontation. 10. Ability to develop and maintain professional, service-oriented working relationships with patients, families, physicians, nurses, co-workers, supervisors and others. 11. Ability to analyze data, perform multiple tasks and work independently. 12. Must be able to understand and comply with policies and procedures. 13. Possess excellent analytical and problem-solving skills 14. Ability to work collaboratively with a high-performance team of professionals in partnership toward common objectives 15. Knowledge of information systems and healthcare applications. 16. Experience with Word and Excel, required. 17. Work in a professional office environment with possible high stress levels 18. Ability to develop and maintain professional, service-oriented working relationships with patients, families, physicians, nurses, co-workers, supervisors and others Conditions of Employment: To promote the highest levels of health and well-being, the University of Toledo campuses are tobacco-free. Pre-employment health screening requirements for the University of Toledo Health Science Campus Medical Center will include drug and other required health screenings for the position. Equal Employment Opportunity Statement: The University of Toledo is an equal opportunity employer. The University of Toledo does not discriminate in employment, educational programs, or activities on the basis of race, color, religion, sex, age, ancestry, national origin, sexual orientation, gender identity and expression, military or veteran status, disability, familial status, or political affiliation. The University is dedicated to attracting and retaining the best and brightest talent and fostering a culture of respect. The University of Toledo provides reasonable accommodation to individuals with disabilities. If you require accommodation to complete this application, or for testing or interviewing, please contact HR Compliance at hrcompliance@utoledo.edu [hrcompliance@utoledo.edu] or 419-530-4747 between the hours of 8:30 a.m. and 5 p.m. or apply online for an accommodation request. [https://www.utoledo.edu/depts/hr/compliance/Workplace-Accommodations.html] Computer access is available at most public libraries and at the Office of Human Resources located in the Center for Administrative Support on the UToledo Main Campus.

Responsibilities

The specialist performs outpatient scheduling, pre-registration, and insurance verification to ensure accurate patient data and maximize reimbursement. They also manage financial requirements, such as collecting coinsurance and deductibles, while providing information to patients and hospital staff.