BC Service Specialist 1 - Kwajalein - (PT20) Req # 2274 at Techfaya Innovations Pvt Ltd

Kwajalein, Ralik Chain, Marshall Islands -

Full Time

Start Date

Immediate

Expiry Date

19 Oct, 26

Salary

0.0

Posted On

21 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Cash Handling, Customer Service, Cross-selling, Product Referral, Communication Skills, Active Listening, Attention To Detail, Time Management, Basic Computer Skills, Problem Resolution, Relationship Building, Transaction Processing

Industry

Description

Requisition # 2274 Banking Center Service Specialist @ Kwajalein Part Time 20 ***Must be eligible to work in the U.S. and have SOFA status*** Banking Center Service Specialist The Banking Center Service Specialist (BCSS) is responsible for providing a positive customer experience that leads to improved satisfaction and meeting customers’ financial needs. The BCSS process transactions accurately and efficiently in a fast-paced environment while simultaneously introducing products and services that meet the customers’ needs and encouraging customers to expand their relationship with Community Bank. Duties may include, but are not limited to the following: Develop rapport with customers and provide outstanding, personalized service Listen carefully and connect with customers to understand their financial priorities and uncover products and solutions that will benefit them Ensure customers are quickly connected to the appropriate teammate with the expertise to meet their needs Build, develop and maintain partnerships with teammates and specialists to maximize effectiveness and serve customers Accurately and efficiently process transactions such as customer deposits, check cashing, dual currency conversions, service ATMs, open and close accounts and provide basic customer service Assist customers with inquiries and/or problem resolution in a professional and composed manner Inform and educate customers on self-service technologies Follow established policies, procedures and guidelines to protect both our customers and the Bank May be required to work a flexible schedule and regular reliable attendance is critical Required skills: · Minimum of six months cash handling and customer service related experience · Minimum of six months experience with cross-selling, and/or product referral · Proven results in a customer-centric, results-driven environment · Engage with customers; effectively communicate, build rapport and overcome objections · Ability to identify customer financial needs, goals and objectives · Ability to respond and assist customers with inquiries and/or problem resolution · Ability to work effectively as a team member · Strong communication skills (including verbal and non-verbal) and active listening skills · Careful attention to detail and time management · Proficiency in basic computer skills Desired Skills: · Prior banking experience a plus

Responsibilities

The BCSS is responsible for processing financial transactions accurately and efficiently while providing a positive customer experience. They identify customer needs to introduce relevant banking products and services to expand customer relationships.