Job Summary: The BDC Customer Care Specialist will be responsible for coordinating all incoming requests made via telephone or online, searching for potential sales leads, booking appointments for the showroom, and acting as the first point of contact for customers.
About us: It is because of our employees that Keffer Auto Group remains the premier place to work in North Carolina. We are experiencing record growth and with that comes opportunity. We have a strong track-record and are committed to excellence which makes working with our group an exceptional experience. Keffer Auto is always looking for fresh, innovative, enthusiastic professionals driven to succeed in the car business. If you are willing to go above and beyond and are committed to delivering exceptional customer service, submit your resume.

BDC Customer Care Specialist Compensation and Benefits:

• Competitive Pay
• Flexible Working Hours
• Health Insurance

• Promote and seek out opportunities to deliver a top-notch customer experience
• Interact with customers to identify their individual needs and opportunities for new/used cars sales presentations
• Work closely with the BDC Manager and other BDC sales personnel to ensure sales lead opportunities are accounted for and appropriate notes are made in the CRM
• Complete phone calls as assigned by the BDC Manager
• Act as a member of the BDC team, which includes cross-training for internet lead and incoming/outgoing telephone sales prospecting roles
• Conduct sales department service tours
• Stay informed about new products, features, accessories, etc., and their benefits to customers
• Attend product and sales training as requested by BDC
• Attend sales meeting