BDC Associate Fixed Ops - BMW CPO Nashville at Sonic Automotive

Nashville, Tennessee, United States -

Full Time

Start Date

Immediate

Expiry Date

12 Mar, 26

Salary

65000.0

Posted On

12 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Verbal Communication, Written Communication, MS Office Suite, Organizational Skills, Time Management, Customer Service, Lead Management, Teamwork, Independence, Attention to Detail

Industry

Retail Motor Vehicles

Description

Company Description At BMW CPO Nashville, a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. Our 100+ dealerships are concerned with more than moving inventory; they're committed to your success and invested in your future. So read on, and consider a rewarding career with Sonic Automotive, Inc. Job Description Purpose: The Service BDC Associate is responsible for scheduling and generating appointments for our BMW and MINI clients at two convenient locations. The BDC Associate delivers a premium customer experience by responding to customer inquiries in a prompt, professional, accurate, and courteous manner. This highly accountable position utilizes lead management tools and software to maintain a high focus on customer outreach and retention opportunities. The Service BDC Associate will be trained interdepartmentally and will be expected to coordinate with service, parts, and sales. Compensation: $40,000 - $65,000+ Annually depending on performance **Hourly plus commission role** Duties and Responsibilities: · Utilize reporting tools that allow us to see upcoming service and bulletin information for BMW clients in our market. · Contact clients to assist with scheduling for maintenance, recalls, or repairs. · Respond to phone and internet inquiries with courtesy, accuracy, and professionalism. · Work interdepartmentally with service, parts, and sales to ensure quality customer service for all clients. · Generate service appointments and conduct appropriate follow up for “no-shows.” · Act as a service concierge for all clients when they arrive and while they wait for their repairs to be completed. · Effectively utilize lead management tools and software, including CDK, X-Time, and DealerLogix. · Perform other job-related duties as assigned. · Exhibit ethical behavior, provide the highest degree of customer satisfaction, and be honest in all aspects of dealing with customers. Qualifications Qualifications: · Excellent verbal and written communication skills. · Strong MS Office Suite computer skills. · Ability to work independently and as part of a team in a fast-paced environment. · Strong organizational and time management skills. · Ability to read and comprehend rules, regulations, policies and procedures. Additional Information It's time to make the most important move of your career. From our co-operative, team-based approach, to our more than 1,000 internal advancements each year, it's easy to see the difference. When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.

Responsibilities

The Service BDC Associate is responsible for scheduling and generating appointments for BMW and MINI clients while delivering a premium customer experience. This role involves utilizing lead management tools and coordinating with service, parts, and sales departments.