BDC CALL CENTER ASSISTANT at Panama City Automotive Group Inc

Panama City, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

24 Jun, 26

Salary

0.0

Posted On

26 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Inquiries, Scheduling, Service Coordination, Note Taking, Follow-up, Retention Goals, Teamwork, Training, Outbound Calls, Phone Voice, Customer-Focused Communication, Computer Proficiency, CRM Tools, Organization, Professionalism, Positive Attitude

Industry

Motor Vehicle Manufacturing

Description

Description JOHN LEE NISSAN SERVICE John Lee Nissan is expanding our Service BDC team and looking for someone who communicates well, stays organized under pressure, and delivers a positive customer experience. You will be the first point of contact for many of our service customers, helping guide them with clear information and consistent follow-through. Responsibilities: -Handle customer inquiries by phone, text, and email -Assist customers with scheduling and general service coordination-Maintain accurate notes and communication in our systems -Support customer follow-up efforts and retention goals -Work collaboratively with the service department to keep customer flow smooth -Participate in regular training and process development-Outbound calls What we're looking for: -Service BDC, BDC, call center, or dealership experience preferred -Strong phone voice and customer-focused communication -Confidence using computers and CRM tools -Reliability, professionalism, and consistent follow-through -Ability to stay organized in a fast-paced environment -Positive attitude and willingness to learn What we offer:-Competitive hourly pay plus commission and bonuses -Full benefits: medical, dental, vision, life -Employee discounts -Growth and advancement opportunities TO APPLY Submit your resume through Indeed or apply in person at: John Lee Nissan Service Center Drug-Free Workplace. Equal Opportunity Employer. License/Certification: Drivers License (Required) Work Location: One location Please apply online or in person here: 120 East 23rd street Panama City FL 32405 Please ask for Mike Schweers or Carsyn Webb Requirements BDC Representative Requirements: High school diploma customer or equivalent; a bachelor’s degree in marketing or a related field is a plus. Proven experience in a service, sales, or telemarketing role. Proficiency with Customer Relationship Management (CRM) software and other relevant tools. Strong written and verbal communication skills. Ability to multitask, prioritize, and manage time effectively. Knowledge of the industry’s products and services, with a willingness to undergo continuous training. Must have reliable transportation. Must have a super positive attitude and be " people person "

Responsibilities

The role involves being the initial point of contact for service customers via phone, text, and email to handle inquiries and assist with scheduling and general service coordination. Responsibilities also include maintaining accurate system notes, supporting customer retention, and collaborating with the service department.