COMPANY OVERVIEW

Lakeridge Auto Gallery is a premier automotive dealership group dedicated to delivering an unparalleled car-buying experience. We offer a wide selection of brands for discerning customers who demand the best in craftsmanship, innovation, and prestige.
Our team of knowledgeable professionals is committed to offering personalized service, ensuring that every customer receives expert guidance tailored to their lifestyle and preferences.

JOB SUMMARY

The Business Development Coordinator (BDC) for the Service Department is responsible for driving customer engagement, increasing service appointments, and enhancing customer retention. The BDC works closely with service advisors, technicians, and sales teams to optimize service department performance.

QUALIFICATIONS & SKILLS

• Associates or Bachelors Degree in Business, Marketing or related field
• Previous experience in a dealership, customer service, or business development role preferred.
• Valid G License
• Excellent communication and interpersonal skills
• Strong organizational and time management abilities
• Customer retention orientation

• Manage inbound and outbound calls, emails, text messages and web bookings to schedule service appointments.
• Follow up with customers regarding service reminders, maintenance needs, and post service satisfaction
• Address customer inquiries and concerns professionally and efficiently
• Maintain accurate and detailed customer records in the dealership’s CRM system.
• Collaborate in areas of marketing and loyalty related to service offerings
• Ensure compliance with dealership policies and manufacturer guidelines