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BDC - Customer Care Associate at All American Chevrolet Cadillac

Muncie, Indiana, United States -

Full Time

Start Date

Immediate

Expiry Date

30 Aug, 26

Salary

0.0

Posted On

01 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Verbal Communication, Written Communication, Multitasking, Microsoft Office, CRM Software, Attention To Detail, Customer Service, Call Center Operations, Appointment Scheduling, Data Entry

Industry

Automotive

Description

Description As a BDC Associate for All American, you will play a crucial role in ensuring our customers have a positive experience from the moment they inquire about our products and services. Your excellent communication skills and ability to multitask will allow you to excel in this position and contribute to the success of our dealership! Responsibilities: - Handle inbound and outbound phone calls, emails, and chat inquiries from potential and existing customers with professionalism and efficiency - Schedule appointments for customers with our sales team and ensure the necessary information is documented accurately - Follow up with customers to ensure their needs are met and ensure customer satisfaction - Update customer information in our database and maintain accurate records of customer interactions - Collaborate with other departments to ensure seamless customer service experience Requirements - Excellent verbal and written communication skills - Ability to multitask and work in a fast-paced environment - Proficient in computer skills, including Microsoft Office and customer relationship management (CRM) software - Strong attention to detail and ability to accurately document information - Previous experience in customer service or call center environment preferred - Automotive industry knowledge is a plus Benefits Medical, Dental, Vision Insurance Life Insurance and AD&D 401k Critical Illness Insurance Accident Insurance Short and Long Term Disability We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Responsibilities

The associate handles inbound and outbound customer inquiries via phone, email, and chat to schedule appointments for the sales team. They are also responsible for maintaining accurate customer records in the database and ensuring overall customer satisfaction.