BDC Customer Care Specialist at Route 128 Honda

Reading, Massachusetts, United States -

Full Time

Start Date

Immediate

Expiry Date

17 Oct, 26

Salary

80000.0

Posted On

20 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Interpersonal Skills, Organizational Skills, CRM Systems, Appointment Scheduling, Call Center Operations, Conflict Resolution, Time Management, Professional Demeanor

Industry

Retail Motor Vehicles

Description

JOIN ONE OF NEW ENGLAND'S PREMIER HONDA DEALERSHIPS Route 128 Honda is growing, and we're looking for a motivated, customer-focused BDC Customer Care Specialist to join our award-winning team in Reading, MA. As a BDC Customer Care Specialist, you'll be the first point of contact for many of our customers. You'll play a key role in creating an exceptional customer experience by handling inbound and outbound communications, scheduling appointments, and helping customers navigate their sales and service needs. If you have great communication skills, enjoy helping people, and thrive in a fast-paced environment, we'd love to meet you. WHAT YOU'LL DO * Answer incoming calls, emails, text messages, and internet inquiries in a professional and timely manner * Schedule and confirm sales and service appointments * Follow up with customers regarding missed appointments, service reminders, and dealership campaigns * Make outbound calls to existing and prospective customers * Maintain accurate customer information and activity records in our CRM system * Work closely with our Sales and Service teams to ensure a seamless customer experience * Address customer concerns professionally and escalate issues when appropriate * Meet individual and team performance goals for appointments, contact rates, and customer satisfaction WHAT WE'RE LOOKING FOR * Previous customer service, BDC, call center, retail, hospitality, or automotive experience preferred * Strong phone, communication, and interpersonal skills * Excellent organizational and follow-up abilities * Comfortable working in a fast-paced environment and handling a high volume of customer interactions * Basic computer proficiency and experience with CRM systems is a plus * Positive attitude, strong work ethic, and a team-first mentality * Professional appearance and demeanor * High school diploma or equivalent required WHAT WE OFFER * $55,000 - $80,000+ annual earning potential * Weekly pay * Medical, dental, and vision insurance * Paid vacation and holidays * Employee vehicle purchase and service discounts * Ongoing training and career development * Opportunities for advancement within a growing organization * Supportive management team and positive work environment WHY ROUTE 128 HONDA? Route 128 Honda is one of New England's highest-volume Honda dealerships and has built a reputation for outstanding customer service, employee development, and community involvement. With a 4.7-star Google rating and over 5,500 customer reviews, we are committed to providing an exceptional experience for both our customers and our employees. If you're looking for a long-term career with a company that promotes from within and values its team members, apply today! Route 128 Honda is an Equal Opportunity Employer and maintains a drug-free workplace.

Responsibilities

The specialist serves as the primary point of contact for customers, handling inbound and outbound communications via phone, email, and text. Key duties include scheduling sales and service appointments and maintaining accurate records within the CRM system.