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BDC Manager at KUNES COUNTRY FREEDOM RV INC
Madison, Wisconsin, United States -
Full Time

Start Date

Immediate

Expiry Date

30 Sep, 26

Salary

0.0

Posted On

03 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Team Leadership, CRM Management, Lead Management, Coaching, Appointment Setting, Outbound Prospecting, Customer Experience, Performance Monitoring, Communication, Organization, Accountability, Equity Mining

Industry

Automotive

Description
Description Drive Results. Lead a Winning Team. Make Your Mark. Kunes Auto Group is looking for a sharp, organized, and energetic BDC (Business Development Center) Manager to lead our team of reps. You’ll manage inbound and outbound calls, internet leads, and equity mining efforts—all while creating a positive, productive, and professional work environment. This is a hands-on leadership role that directly impacts store performance and customer experience. What You’ll Do: Lead and develop the BDC team—hiring, coaching, and motivating reps Handle all incoming sales and service calls (when applicable) Monitor call recordings and coach for quality and effectiveness Manage internet leads and dealership CRM manifest follow-up Make outbound prospecting and appointment reminder calls Oversee no-show follow-ups, CSI calls, and service drive opportunities Collaborate with Sales Managers and GMs on showroom traffic and strategy Review and approve bonus/commission numbers for reps Requirements What You Bring: Experience in automotive BDC, appointment setting, or call center management Strong communication, organization, and team leadership skills Proven ability to coach, motivate, and hold a team accountable Comfortable working with CRMs, lead management systems, and dealership tools Bilingual is a plus Sales license required (if based in WI) Nice to Have: Automotive retail or service department exposure Familiarity with equity mining tools and service-to-sales strategies Perks & Benefits: Competitive pay with performance bonuses Full benefits package Growing company with internal promotion opportunities Work in a fast-paced, team-first dealership environment Ready to lead a high-impact team and grow your automotive career? Apply now and let’s talk.
Responsibilities
Lead and develop the BDC team by hiring, coaching, and motivating representatives to handle inbound and outbound sales and service calls. Manage internet leads, CRM manifests, and collaborate with management to drive showroom traffic and store performance.