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BDC Representative - Sales at Feldman of Livonia

Livonia, Michigan, United States -

Full Time

Start Date

Immediate

Expiry Date

13 Oct, 26

Salary

0.0

Posted On

15 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Verbal Communication, Written Communication, Multitasking, Microsoft Office, CRM Software, Attention To Detail, Customer Service, Call Center Operations

Industry

Motor Vehicle Manufacturing

Description

Description As a BDC (Business Development Center) Representative for Feldman Automotive, you will play a crucial role in ensuring our customers have a positive experience from the moment they inquire about our products and services. Your excellent communication skills and ability to multitask will allow you to excel in this position and contribute to the success of our dealership. Responsibilities: - Handle incoming phone calls, emails, and chat inquiries from potential and existing customers with professionalism and efficiency - Schedule appointments for customers with our sales team and ensure the necessary information is documented accurately - Follow up with customers to ensure their needs are met and ensure customer satisfaction - Update customer information in our database and maintain accurate records of customer interactions - Collaborate with other departments to ensure seamless customer service experience Requirements - Excellent verbal and written communication skills - Ability to multitask and work in a fast-paced environment - Proficient in computer skills, including Microsoft Office and customer relationship management (CRM) software - Strong attention to detail and ability to accurately document information - Previous experience in customer service or call center environment preferred - Automotive industry knowledge is a plus Benefits Medical, Dental, Vision Insurance Life Insurance and AD&D 401k Critical Illness Insurance Accident Insurance Short and Long Term Disability We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Responsibilities

Manage incoming customer inquiries via phone, email, and chat to schedule appointments for the sales team. Maintain accurate customer records in the database and collaborate with other departments to ensure a seamless service experience.