BDC Representative at Sames Motor Company

Laredo, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

14 Aug, 26

Salary

0.0

Posted On

16 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Oral Communication, Written Communication, Customer Service, Lead Conversion, Appointment Setting, Data Entry, Basic Math, Relationship Management, Inventory Knowledge, Script Adherence

Industry

Retail Motor Vehicles

Description

Description In the role of a BDC representative, you will drive growth by developing and nurturing business relationships with present and future customers. You will coordinate incoming online and telephone requests, and make appointments for the sales/service team. Success in this role will be demonstrated by the number of leads that convert to actual sales. Handle all guest inquiries with a focus on 100% guest satisfaction. Receive inbound calls on new and pre-owned vehicles with a goal to establish a firm appointment date and time from the prospect guest to visit the sales or service department. Project a friendly and helpful demeanor while answering questions and inquiries from guests, and providing general or related vehicle sales/service information. Maintain and communicate exceptional product and inventory knowledge to our guests. Gather and track all guest data as directed; accurately enter into BDC database. Utilize detailed scripts provided by the dealership in addressing guest inquiries and concerns to meet the dealerships and manufactures objectives. Work in close proximity with other Sales BDC Representatives in a team based environment. Facilitate timely follow up on all internet leads as directed by management and/or procedures. Strictly adhere to all company direction related to the National Do Not Call List and Privacy Acts. Partner with BDC leadership on activities in the dealership / outside the call center. Communicate with the dealership management or front-line employees on behalf of our guests. Participate in departmental and dealership meetings; other duties as assigned by management. Requirements Exceptional Oral and Written Communication Skills via phone, one-on-one and online are a must. Proficient in basic math and writing skills. Proven customer service track record or obvious desire to provide next level customer service. Comfortable in a high paced, competitive environment Pass drug testing, background investigation/interview. Benefits: Competitive Pay Medical / Dental / Vision / 401K / Disability and Life Insurance / Paid Vacation and Holiday Internal Promotion Opportunities and Ongoing Training Employee Discounts

Responsibilities

The BDC Representative is responsible for managing inbound leads and coordinating appointments for the sales and service teams to drive growth. They must maintain high guest satisfaction while accurately tracking data and following dealership scripts.