BDC Service Agent at Hunter Auto Group

Charlotte, North Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

04 Jul, 26

Salary

40000.0

Posted On

05 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication, Phone skills, Customer service, Scheduling, Computer literacy, Data entry, Multitasking, Time management, Problem solving, Teamwork, Interpersonal skills, Organization

Industry

Retail

Description

Seeking a BDC Service Agent to join the team at Hunter Auto Group! Hunter Auto Group is looking for a motivated Service BDC Agent to help support our growing service department. This role focuses on helping customers schedule service appointments, answering incoming calls, and following up with customers to keep their vehicles maintained. If you enjoy talking with people, staying organized, and working in a fast-paced environment, this is a great opportunity with stable income, strong benefits, and opportunities for advancement within the company. We offer a strong benefits package and a compensation plan designed to reward performance. Benefits include: • 401K with company match • Medical, dental, and vision coverage • Paid holidays and Paid Time Off • Life insurance • Short and long-term disability • Company events and employee appreciation activities Hunter Auto Group is committed to promoting from within whenever possible, and many of our employees grow into leadership or other roles within the company. What You'll Do: Answer incoming customer calls and schedule service appointments Make outbound calls to customers regarding service needs Respond to customer inquiries via phone and email Enter and maintain accurate customer information in our system Communicate with service advisors and internal teams to support scheduling What We're Looking For: The ideal candidate is someone who enjoys helping customers and can stay organized in a busy environment. Qualifications: • Strong communication and phone skills • Comfortable using computers and learning new systems • Ability to handle multiple conversations and tasks throughout the day • Positive attitude and strong work ethic • Ability to work both independently and as part of a team High school diploma or equivalent required. At Hunter Auto Group, our mission is to improve the quality of life for everyone at our dealerships. We operate with four core values that guide everything we do: • Honesty • Continuous Improvement • Strong Work Ethic • Positive Attitude We are committed to building a workplace where employees can grow professionally while contributing to a team that values collaboration, accountability, and customer service. Location Charlotte, North Carolina Department BDC Employment Type Regular Full-Time Minimum Experience Mid-level Compensation Up to $40,000

Responsibilities

The BDC Service Agent is responsible for answering incoming customer calls and scheduling service appointments while maintaining accurate customer records. They also perform outbound calls to customers regarding vehicle maintenance needs and coordinate with service advisors.