BDC Service Agent at MAI Wealth Management, Inc.

East Providence, Rhode Island, United States -

Full Time

Start Date

Immediate

Expiry Date

31 Dec, 25

Salary

85000.0

Posted On

02 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service Skills, Written Communication Skills, Basic Computer Skills, Highly Organized, Multitasking, Reynolds And Reynolds Experience, Eleads Experience

Industry

Description

Position Title: BDC Service Agent Job Code: BSV Department: BDC Department #: 0003 Reports To: BDC Manager/Director FLSA Status: Non-Exempt 24 Auto Group is in search of a talented BDC Service Agent in East Providence for our busy call center. $60,000 to $85,000 a year Position Summary: The BDC Service Agent is responsible for handling potential service opportunities. This position is an extension of the service advisor and service coordinator roles in handling inbound phone calls, emails, text messages, chats, and social media chat conversations. The intension is to help the Service Department provide high quality lead handling services and greatly improve the overall service volume and experience we provide to our clients in a manner that is in line with Route 24 Auto Group’s core philosophies, principles, and values. The BDC Service Associate will be held accountable to: 1. Ensure that all company policies, procedures, programs, and strategies are followed and executed effectively. 2. Implement effectively all the duties, responsibilities, and requirements outlined in this job description. 3. Set a professional standard that always reflects favorably on PAG. 4. Reports any situation or condition that would jeopardize the safety, welfare, or integrity of the dealership, its customers, or employees to management. 5. Conduct yourself professionally while in the workplace 6. Treat each customer and co-worker with kindness and respect 7. Other tasks as assigned Principal Duties And Responsibilities: * Schedule service appointments for multiple brands using proven word tracks and Route 24 Auto Group’s process. * Increase daily repair order count in dealership. * Facilitate the ease of appointment for customer satisfaction. * Response time must be 10 minutes or less for all customer inquiries. * Manage daily objectives accurately and efficiently. * Daily, weekly and monthly reconciliation of objectives and performance. * Constant customer interaction. * Foster a trusting and long-lasting relationship with customers to drive repeat business. * Follow-up with clients after vehicle maintenance/service to ensure their experience was exceptional and to set the stage for future visits. * Ability to organize and multi-task in a hectic environment. * Exceptional communication ability whether in person, via email, or over the phone. * Ability to offer customer service that exceeds expectations. * Familiarity with computers and software applications. Qualifications: * Excellent Customer Service Skills * Good Written and Communication Skills * Basic Computer Skills * Highly Organized, with the Ability to Multitask * Reynolds and Reynolds/Eleads Experience a plus What We Offer * Medical, Dental, Vision, Life, Disability insurance options * 401K Plan * Vacation and Sick time * Growth Opportunities * Paid Training * Discounts on products and services Certificates/Licenses:  Valid driver’s license with acceptable driving record Physical Demands: Occasional carrying of small objects) X__ Supervisor: BDC Manager/Director Positions Supervised: None

Responsibilities

The BDC Service Agent is responsible for handling potential service opportunities and managing customer interactions through various communication channels. This role aims to improve service volume and customer experience in alignment with the company's values.