BDC Service Representative at Autobahn Inc

Fort Worth, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

01 Sep, 26

Salary

18.0

Posted On

03 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Multitasking, Organizational Skills, Written Communication, Verbal Communication, Empathy, CRM Systems, Appointment Scheduling, Client Relationship Management, Customer Service, Conflict Resolution

Industry

Motor Vehicle Manufacturing

Description

BDC Service Representative Our Mission: Fostering a people-focused culture by developing career paths for everyone to succeed and creating seamless automotive solutions that make things easy for our teams and clients. At Autobahn, we are more than a dealership group — we are a premier luxury automotive destination representing some of the most recognized and respected brands in the world, including Porsche, Land Rover, BMW, Cadillac, Volvo, MINI, and Volkswagen. As a family-owned organization with a long history of success, we are committed to elevating the client’s experience while investing deeply in the people who make it possible. We are seeking polished, driven professionals who are passionate about luxury hospitality, relationship-building, and delivering an exceptional ownership experience. Our culture is built on three guiding principles: Connections, Not Transactions Relationships are our lifeblood; we just happen to sell cars. Expertise in Motion Technology is ever-evolving; our knowledge of cars sets the pace. Trust Through Transparency Never taken, always earned; integrity is non-negotiable. Autobahn is continuing to grow with a visionary expansion already underway, including a projected 75-acre luxury automotive campus opening in 2028. This state-of-the-art destination will redefine the automotive retail experience in North Texas and create unmatched career opportunities for high-performing professionals who want to grow with an elite organization. We believe exceptional teammates create exceptional client experiences. That’s why we offer one of the best work-life balance opportunities in the automotive industry along with a highly rewarding compensation structure and premium benefits, including competitive PTO, 401(k) with company match, recognition programs, anniversary bonuses, lease payment assistance, and career advancement opportunities. Position Overview: As a BDC Service Representative, you are driven to ensure all client needs are handled in a timely and professional manner. You are friendly and have a passion for communication, organization, and delivering a seamless experience. You are a humbly confident teammate with an eagerness to learn and help your team grow. Responsibilities: * Providing introductory information to perspective and existing service clients * Scheduling and confirming serviceappointments * Following up with clients to ensure satisfaction and retention * Handling inbound and outbound calls,emailsand serviceinquiries * Determiningthe most effective way to addressclients'needs and concerns * Communicating with service advisors and internal teams to support workflow * Tracking appointments andclients'interactions in CRM system * Escalating concerns when necessary to ensuretimelyresolutions Qualifications: * Multitaskingand organizational skills * Excellent communication skills, written and verbal * Patience,compassionand empathy * Professional, well-groomedpersonalappearance * Clean driving record and valid driver’s license * Willing tosubmitand pass a pre-employment drug screen Join a dealership group where luxury, performance, and opportunity come together. Build your future with Autobahn.

Responsibilities

The BDC Service Representative manages inbound and outbound communications to schedule and confirm service appointments for luxury automotive clients. They are responsible for tracking client interactions in the CRM and coordinating with internal teams to ensure a seamless service experience.