BDC Service - Toyota of Paris at Sonic Automotive

Paris, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

12 Jan, 26

Salary

16.0

Posted On

14 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication, Customer Service, Problem Solving, Teamwork, Technology Proficiency, Time Management, Attention to Detail, Guest Satisfaction

Industry

Retail Motor Vehicles

Description

Company Description Toyota of Paris, is a Sonic Automotive Dealership. Sonic Automotive is a Fortune 500 company that is transforming the way people shop for, buy and service their vehicles. Our talented team work together to ensure we provide an experience unmatched by our competitors. Our associates are happy to work here because: We boast the lowest turnover in the industry. We provide award winning training (Training Magazine Top 125, and Brandon Hall Awards). We are committed to developing and promoting within the company. We are technology based - most jobs use iPads or iPhones that we provide. Our benefits are extremely competitive with Medical, dental, vision, HSA, 401k and PTO. We encourage peer to peer teamwork and recognition. Special benefits to purchasing and leasing a car. Personal Automotive Concierge Service. If you want to find out more about the types of jobs we have here, we've highlighted a few. We're proud of what we're doing here. Come and join us! Hourly Pay Range: $15-$16 per hour (The BDC Service Agent position has as pay scale consisting of the following. Wages include base hourly compensation $15-$16) Job Description ESSENTIAL JOB REQUIREMENTS AND RESPONSIBILITIES: Be directly responsible for the following items, as set at the sole discretion of the company, which may be changed from time to time: Communicates effectively with Phone customers and prospects according to their preferred method of communication, whether by phone, by email or in person. Has thorough knowledge of all dealership products and services. Assists guests in selecting services by asking questions and listening carefully to their needs. Checks emails frequently and responds to inquires immediately. Delivers messages intended for other departments promptly. Notifies customer that their messages have been forwarded to the appropriate person for prompt attention. Exhibits high level of commitment to guest satisfaction. Maintains a safe work environment. Maintains a professional appearance. Realize that the company’s business is built on guest satisfaction and devote himself/herself to guaranteeing satisfaction to guests. Determine management, production and quality requirements by asking questions and listening. Attend Sonic meetings as requested. Maintain a follow-up system that encourages follow through with assigned project Understand the terminology of the business and keep abreast of technology changes in the product. Follow directions from a supervisor. Understand and follow work rules and procedures. Interact well with others and be a positive influence on associate morale. Must sign voluntarily the company’s non-disclosure and confidentiality agreement and be able to be faithful to its provisions. Qualifications Drug and Background Check are required Additional Information It's time to make the most important move of your career. From our cooperative, team-based approach, to our more than 1,000 internal advancements each year, it's easy to see the difference. When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer. All your information will be kept confidential according to EEO guidelines.

Responsibilities

The BDC Service Agent is responsible for effectively communicating with customers via phone, email, or in person, ensuring their needs are met. They assist guests in selecting services and maintain a high level of guest satisfaction.