BEAUTY AND WELLNESS SPA FRONT DESK CUSTOMER SERVICE OFFICER

About Us
De Beaute is a premier Beauty and Wellness Spa dedicated to providing exceptional wellness and beauty services to our valued clients. We take pride in creating a relaxing and welcoming environment for all our visitors.
Job Description
We are seeking a friendly Front Desk Customer Service Officer to welcome clients, manage appointments and inquiries, and ensure an exceptional guest experience.

Key Responsibilities:

• Greet and welcome clients with a warm and professional demeanor
• Manage appointment bookings and scheduling using our system
• Handle phone calls, emails, and walk-in inquiries promptly and courteously
• Provide information about our services, promotions, and packages
• Maintain the cleanliness and organization of the reception area
• Process payments and manage billing accurately
• Coordinate with therapists and spa staff to ensure timely service delivery
• Handle customer feedback and resolve any issues efficiently

Requirements:

• Minimum SPM/O-Level or equivalent; diploma in hospitality or related field is a plus
• At least one year of customer service experience, preferably in the beauty, spa, or hospitality industry
• Excellent communication and interpersonal skills
• Proficient in using computer systems and appointment software
• Friendly, approachable, and professional attitude
• Ability to multitask and work in a fast-paced environment

Working Hours:

• Monday to Friday: 10:30 AM to 8:00 PM
• Saturday: 10:00 AM to 6:00 PM
• Sunday and Public Holidays: Off

Interested applicants, please SMS or WhatsApp to 8133 3030.
Only shortlisted candidates will be contacted for an interview

• Greet and welcome clients with a warm and professional demeanor
• Manage appointment bookings and scheduling using our system
• Handle phone calls, emails, and walk-in inquiries promptly and courteously
• Provide information about our services, promotions, and packages
• Maintain the cleanliness and organization of the reception area
• Process payments and manage billing accurately
• Coordinate with therapists and spa staff to ensure timely service delivery
• Handle customer feedback and resolve any issues efficientl