Beauty Therapist, The Savoy Hotel at Accor

London, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

08 Feb, 26

Salary

15.19

Posted On

10 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Aesthetics, Communication Skills, Attention to Detail, Organizational Skills, Flexibility, Body Treatments, Facials, Manicure, Pedicure, Health and Safety Compliance, Sales Targets, Guest Confidentiality, Reception Operations, Guest Experience, Problem Solving

Industry

Hospitality

Description

Company Description The Savoy is one of the world's most iconic hotels. We are the original British luxury hotel, opened in 1889, and have a reputation for outstanding service excellence. We blend our rich history with innovation, and have played host to royalty, world leaders, and legends of the stage and screen. Today, we pride ourselves on creating special memories for our guests by delivering the very best in five-star luxury hospitality. Our award-winning, colleague-centric culture truly differentiates us in the luxury hospitality marketplace. We offer competitive salaries and benefits, along with outstanding career development opportunities globally within Fairmont. Top Ten (Big Organisations) – Sunday Times Best Places to Work 2025 HR in Hospitality Awards 2025: 🏆 Excellence in Employee Experience 🏆 HR Team of the Year 🏆 HR Leader of the Year – awarded to our Director of People & Culture, Sally Webster Institute of Hospitality Awards 2025 🏆 Talent Development Team of the Year Job Description Job Title: Beauty Therapist Department: Beauty & Fitness Inspired & Supported by: Senior Beauty Therapist Salary: £15.19 (including service charge) + commission Your purpose will be: To provide a welcoming and memorable treatment experience for guests. To contribute towards creating an immaculate facility and guest experience in all areas of Beauty & Fitness. You will be accountable for: • Ensuring the comfort and safety of all guests • Meeting all Forbes and LQA standards while providing a personalised and memorable experience • Ensuring the facilities and treatment rooms are maintained and replenished to a high standard at all times • Meeting sales targets for the upselling of treatments and products Your key responsibilities & contribution will be: • Welcome guests, provide a warm orientation and anticipate guest needs during visit • Schedule treatment bookings and ensure smooth operation of the reception • Perform massages, facials, manicures and pedicures in a safe, professional and hygienic manner. • Ensure timeliness for appointments and thoroughly review appointments after completing each service • Assist in the operations of the reception and the facilities • Deal with any guest complaints, comments or concerns with discretion and urgency • Maintain guest confidentiality at all times • Comply with all health and safety processes • Assist with monthly stocktake • Maintain accurate accounting procedures for transactions and reconciliations • Keep up to date with the latest trends and servicing protocols with the aim to continue to improve and enhance our services. Qualifications What you will need to do this role: Essential: • Passion for customer service and providing outstanding treatments to all guests • Graduate from an accredited school of aesthetics (CIDESCO,CIBTAC, NVQ3 or equivalent) • Minimum of 2 years of experience as an Aesthetician • Previous experience in a luxury environment or day spa • Trained in body treatments, facials, manicure and pedicure • Outstanding communication skills, both written and spoken • Enthusiastic and positive personality • Excellent attention to detail • Highly organised and able to work independently • Flexibility to work shifts and weekends Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues. Additional Information What’s in it for you? Competitive salary, pension Accrued holidays Exclusive discounts: Savoy, Fairmont, Raffles, and Accor hotels (friends & family rates included) 50% off at American & Beaufort Bars, Afternoon Tea, spa, florist, and select Gordon Ramsay restaurants 20% off at other Gordon Ramsay restaurants and Restaurant 1890 Colleague restaurant, interfaith prayer room and wellness room Laundry services for all colleagues Gym access Local discounts for F&B and retail

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Responsibilities

The Beauty Therapist is responsible for providing a welcoming and memorable treatment experience for guests while ensuring the comfort and safety of all guests. They will also maintain high standards in facilities and treatment rooms, and meet sales targets for upselling treatments and products.