Bedrock: Customer Service Representative at Bedrock

Shiner, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

14 May, 26

Salary

0.0

Posted On

13 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Computer Proficiency, MS Office, Outlook, Verbal Communication, Written Communication, Multitasking, Organization, Interpersonal Skills, Customer Empathy, Problem-Solving, Data Entry, Order Management, Customer Feedback, Record Keeping, Collaboration

Industry

Software Development

Description

Description Job Description: Customer Service Representative Do you thrive on delivering top-tier service and building lasting customer relationships? Are you organized, adaptable, and great at problem-solving in fast-paced environments? Does the opportunity to represent a premier ammunition brand excite you? Do the values of stewardship, versatility, and family resonate strongly with you? Do you find the improvement of people’s lives through stewardship of God-given resources inspiring? Then Texas Ammunition is right for you! Customer Service Representative Job Summary The Customer Service Representative provides exceptional service to customers, vendors, and internal teams by phone, email, and in-person. This role is essential in ensuring timely responses, order accuracy, and smooth operations by maintaining a deep understanding of Texas Ammunition products and services. Customer Service Representative Responsibilities Deliver a five-star customer experience in all interactions Accurately enter and manage data in the company system Follow up on orders to ensure delivery and customer satisfaction Address customer feedback and complaints in collaboration with Supervisor Gather customer insights to support continuous improvement File and organize order records Collaborate with production, shipping, and warehouse teams All other duties assigned by management Customer Service Representative Skills and Competencies Strong computer proficiency (MS Office, Outlook) Excellent verbal and written communication Ability to multitask and remain organized under pressure Strong interpersonal skills and customer empathy Clean, professional demeanor and workspace habits Problem-solving mindset Customer Service Representative Qualifications High school diploma or GED required ERP software and Microsoft Office experience preferred Must have a valid driver's license with a clean three-year driving history Work Environment Primarily indoors in a climate-controlled office, with occasional movement between office, warehouse, and manufacturing environments. Proper PPE such as safety glasses and closed-toe shoes may be required. Physical Requirements Sitting and/or walking (33%-75%) Stooping, bending, twisting, leaning (10%-25%) Lifting up to 25 lbs. occasionally (0%-33%) Benefits Health Insurance Vision Insurance Dental Insurance 401(k) Paid Time Off Profit Sharing Counseling

Responsibilities

The Customer Service Representative is responsible for delivering exceptional service to customers, vendors, and internal teams through various communication channels, ensuring timely responses and order accuracy. This role involves accurately managing data, following up on orders, addressing complaints, gathering customer insights, and collaborating with production and shipping teams.