JOB DESCRIPTION

The Alcohol Server – Beer Server is responsible for providing excellent customer service while responsibly serving alcoholic beverages to guests.
This includes taking and preparing orders efficiently and ensuring compliance with all laws, regulations and policies. They also collect payments, maintain a clean and organized service area and address customer inquiries.

QUALIFICATIONS

• Friendly, welcoming and able to interact with customers and co-workers in a positive manner.
• Clear and effective communication with customers and team members.
• Serve Right Certification and a minimum age of 19 to serve in the Province of Nova Scotia.
• Ability to use a point-of-sale (POS) system for order taking and payment processing.
• Ability to work in a fast-paced environment; handling multiple tasks and working under pressure at times.
• Understanding proper food & beverage handling and hygiene practices.
• Ability to work effectively as part of a team promoting a positive culture.
• Ability to follow directions.
• Flexibility; willingness to work various shifts including evenings, weekends and holidays.
• Capable of standing and walking for extended periods.
• Frequently lifting and carrying items such as bar supplies, ice, cases of product often and may be up to 50 lbs.
• Repetitive hand and arm movements and motions such as preparing beverage orders, entering orders into the point-of-sale system, restocking items.
• Servers need to bend and reach to access items, serve customers and clean surfaces.
• Ability to work in a variety of conditions including variable temperatures, and potentially around wetness, noise and other hazards.
• Potential for working in some locations with limited space.
• Slips, trips and falls; uneven surfaces, spilled liquids or tripping over equipment.
• Cuts and lacerations; working with sharp objects such as knives, corkscrews and blenders.
• Muscle strain and fatigue; lifting items, repetitive motions and prolonged standing.
• Exposure to cleaning agents may cause skin irritations or respiratory problems.
• Sanitizers can lead to skin irritation or accidental ingestion.

A successful Alcohol Server – Beer Server will be responsible for:

• Greeting and assisting customers while anticipating their needs, taking orders and providing friendly, efficient service.
• Adhering to all Government regulations, laws and in-house policies on Responsible Alcohol Service regarding responsible service of alcohol.
• Checking ID to ensure guests are of legal age to purchase and consume alcoholic beverages.
• Monitoring guest consumption and signs of intoxication and intervening when necessary to prevent over consumption.
• Taking drink orders, including alcoholic and non-alcoholic beverages.
• Preparing and pouring drinks accurately including draught beer, packaged beer and ready to drink cocktails.
• Operating a point-of-sale system, processing transactions and collecting payments.
• Ensuring beverages are prepared and handled safely following hygiene and sanitation standards.
• Adhering to established procedures and policies for food & beverage preparation, credit/debit/cash and customer service.
• Responsible for opening and closing inventory and stocking of supplies and fridges.
• Maintain a clean, organized and stocked area, cleaning up spills and messes promptly.
• Additional tasks as assigned by the Supervisor or Manager