WE ARE TITANIUM HEALTHCARE

Titanium is a healthcare company that puts heart and compassion above all else. Millions of Americans just aren’t getting the medical care they need. We’re on a mission to change that. For patients that means exceptional support and better care. For providers it means better support and time to focus on patients, and for partners that means higher quality and lower cost.

POSITION SUMMARY

The Behavioral Health Care Manager provides high quality and effective care management to Titanium Healthcare members. The BHCM is responsible for care management: outreach and engagement to members, engaging members in skilled therapeutic interactions to promote health behaviors, coordination of care, resource linkages, working with other professionals and organizations in the community to ensure quality of care for members, seamless transitions of care, and facilitating proper care for members.

• Support ECM members with behavioral health conditions, with particular attention to ECM members with SMI and/or SUD needs, through brief interventions and behavioral activation strategies
• Case manages members with behavioral health needs, majority Tier 1 and Tier 2 members
• Responsible for utilizing brief behavioral health therapeutic interventions as necessary to improve the member’s ability to manage their own health
• Responsible for brief crisis interventions and warm hand-offs to local crisis resources as needed
• Educate members and families about chronic medical and behavioral health conditions to improve health literacy and assists in health promotion
• Assist with the coordination of medical and behavioral health access issues with PCP offices, specialists, and ancillary services
• Advocate for members to receive the highest quality of care, in a timely manner, within IEHP’s network
• Provide effective care management for assigned members, including care coordination, linkage to resources, support in transitions of care, facilitating member self-efficacy and self-management, and all other activities associated with high quality, evidenced-based care management
• Engage and collaborate with staff outside the BH department, or with those outside BH discipline, to provide integrated care to assigned members
• Responsible for assisting members with care coordination needs
• Conduct comprehensive, holistic assessment according to the scope of clinician-both telephonically as well as in person
• Aid RN CM in overall review of member Community Health Assessment (CHA) upon completion by another care team member
• Works with members to identify health/wellness goals and incorporates these goals into the member’s shared care plan that facilitate communication among members and providers
• Participate in inter/transdisciplinary care team meetings to share information, update, and inform care plan
• Coordinate with internal and external health partners to support member comprehensive care needs
• Responsible for ongoing engagement with members, both in-person and on the phone, in a manner that utilizes evidence-based approaches (such as Motivational Interviewing) that promotes collaboration between the member and his or her medical/behavioral team, as well as to increase the member’s sense of control over their whole health
• Engage in proactive, member-centered utilization and quality review of Behavioral Health and Care Management services by members
• Understand and abide by all departmental and companywide policies and procedures
• Comply with all safety and injury prevention policies and regulations
• Perform other duties as assigned or required