COMPANY DESCRIPTION

Amwell digitally empowers payers, providers and innovators, enabling an ecosystem of care that spans across in-person, virtual and automated care.
Amwell provides a leading hybrid care enablement platform in the United States and globally, connecting and enabling providers, payers, patients, and innovators to deliver greater access to more affordable, higher quality care.
Amwell believes that hybrid care delivery will transform healthcare. The company offers a single, comprehensive platform to support all digital health needs from urgent to acute and post-acute care, as well as chronic care management and healthy living.
With nearly two decades of experience, Amwell powers the hybrid care of more than 55 health plans, which collectively represent more than 90 million covered lives, and many of the nation’s largest health systems, representing over 2,000 hospitals, have access to Amwell solutions.
For more information, please visit Amwell.com.

QUALIFICATIONS:

• Currently undertaking or have completed a Master’s degree and/or a Doctorate in the field of Psychology, Social Care, Psychotherapy or Counselling and be registered (or be in the process of becoming registered) with an applicable recognised professional body in Ireland
• A strong understanding of Online Mental Health Services
• Experience working in Children & Young People services is desirable
• Excellent communication, writing and typing skills; able to use written communication in a clear and personal way
• Comfort using multiple technological tools in your day-to-day; you are able to adapt and grow with technological developments quickly
• Insightful, empathetic and compassionate; you’re closely observant about your users and are able to see that detail to make your users feel known, supported and motivated
• Excellent judgment; with close training and supervision, you are able to identify and appropriately respond to risk indications, recognize the limits of your training and expertise and consult a supervisor as appropriate, and operate within the boundaries of the coaching role, without engaging in analysis, counselling, assessment or therapy
• Experience with cognitive behavioural models, motivational interviewing or short-term therapy approaches

• Demonstrate excellence and innovation in digital behavioural health coaching
• Review user’s engagement and work with users to motivate, support and manage their health and wellbeing through a range of online programmes
• Provide weekly written reviews to support and guide users as they progress through their programme.
• Monitor content for potential concern, using the data available and escalating information through the appropriate channels
• Demonstrate supportive presence by expressing empathy, observing patters in tracking, add depth to user experience, and supporting realistic and personalized goal-setting
• Encourage users to utilize their programme to meet identified goals, preventing lapse of user engagement and increase depth of user understanding of the content and tools in the programme
• Work collaboratively with the clinical supervisor team to respond to users, promoting safety and engagement as well as access to the appropriate treatment option.
• Attend monthly meetings with your manager, supervisor and attend a monthly group supervision.