Behavioral Health Navigator I

at  UPMC

WE ARE HIRING A FULL-TIME BEHAVIORAL HEALTH NAVIGATOR I TO SUPPORT UPMC CHAUTAUQUA!

The Behavioral Health Navigator I is responsible for the assessment and navigation of patients and families in collaboration with attending psychiatrists and other staff within the UPMC Chautauqua Emergency Department. They will develop initial treatment plans to facilitate disposition planning and assist with bed placement or disposition planning. They will have the ability to identify acuity level of patient and will facilitate the flow of information to promote effective communication regarding the patient care and patient operations and disposition.
The incumbent will work two 12-hour and two 8-hour rotating shifts and will rotate weekends. Incumbent will also be expected to work a few holidays throughout the year, including 2 major holidays at year-end.

• Complete all required documentation, including psychiatric evaluations and commitment paperwork.
• Utilize DSMV for provisional diagnoses.
• Understand mental health laws and ensure accurate inpatient commitments.
• Know insurance processes and obtain authorizations.
• Participate in interdisciplinary activities and maintain competency.
• Use up-to-date technology for patient care and referral planning.
• Handle a high volume of calls and efficiently meet caller needs.
• Follow outpatient scheduling and referral documentation guidelines.
• Respond quickly to appointment or admission requests.
• Review and summarize patient information for behavioral health admissions.
• Present cases to physicians and others.
• Demonstrate triage and assessment skills for medical necessity.
• Provide accurate, timely information to colleagues and external agencies.
• Access social systems to provide resources to patients and families.
• Bachelor’s Degree in Psychology, Counseling or Social Work with one-year of mental health direct care experience OR master’s degree in Psychology, Counseling or Social Work. Other fields of study may be considered with coursework of at least 12 credits in human services and/or relevant mental health experience.
• Ability to respond calmly and effectively, using good clinical judgment to both psychiatric and medical emergencies.
• Ability to identify problems, implement resolution, reassesses situation/problem.
• Excellent interpersonal relations with the ability to interact in a direct, professional, tactful, gracious manner with all professional/non-professional contacts; includes all areas of verbal/non-verbal communication within the contest of direct/non-direct contact; history of excellent interpersonal relations.
• Ability to work collaboratively within a multidisciplinary team.
• Ability to work under stress, with an unpredictable patient flow, in a sometimes-crowded work environment.
• A personal disposition that is warm, friendly, caring, kind and hospitable towards patients, colleagues.
• Exhibit openness and willingness to learn.
• Flexible schedule; rotating shifts.
• History/record of all above services consistently delivered with a service excellent attitude.
• Ability and willingness to work in a managed care environment.
• Excellent ability and history of direct, gracious, courteous, kind face- to-face, telephone and nonverbal skills.
• May in the course of their job duties be in rooms where medications are stored.
• No contact with medications is allowed.LICENSURE, CERTIFICATIONS, AND CLEARANCES:UPMC is an Equal Opportunity Employer/Disability/Veteran