Behavioral Health Office Manager at BRANDYWINE COUNSELING & COMMUNITY SERVICES INC

Milford, Delaware, United States -

Full Time

Start Date

Immediate

Expiry Date

08 Jan, 26

Salary

18.0

Posted On

10 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Clerical Duties, Client Care Coordination, Insurance Verification, Medical Reception, Billing Issue Resolution, EMR Management, Client Documentation, Appointment Scheduling, Collections Management, Communication Skills, Team Collaboration, Financial Documentation, Regulatory Compliance, Substance Use Knowledge, Bilingual Skills, Professional Conduct

Industry

Hospitals and Health Care

Description

Description Behavioral Health / Medical Office Manager Who we are: Since 1985 Brandywine Counseling & Community Services, Inc. (BCCS) has been a trusted provider of outstanding substance abuse and behavioral health treatment. BCCS is a community organization that prides itself on helping members of our community recover with dignity. We enhance the quality of life by creatively providing Education, Advocacy, Prevention, Early Intervention and Treatment Services. We promote hope and empowerment to persons and families touched by mental illness, substance abuse, HIV and multiple occurring diagnoses, and their related challenges. The Behavioral Health Office manager has primary responsibility for clerical duties involved with coordinating client care at the site. These duties include greeting clients/visitors, answering phones, managing collections and insurance verifications, directing visitors/clients to the appropriate areas and performing routine clerical duties. It is also the responsibility of this position to model and maintain high professional conduct and standards. As a Behavioral Health Office Manager with us, you will: Answer telephones in a timely manner and direct all calls or messages to the appropriate department or person. Complete reminder calls or correspondences for clients. File and maintain all administrative documentation needed to stay in compliance with DE state and federal regulations. Obtain client demographics, identification, authorizations and verifying insurance information at each visit. Obtain necessary client information to meet current Federal guidelines and insurance use guidelines for electronic medical records. Enter and scan pertinent client information into EMR including client authorizations, recent labs delivered etc. Schedule follow-up appointments and inputting recall notices into EMR as needed Identify and resolve minor client billing issue Request medical charts from hospitals and other medical centers. Obtain information sheet on new clients and prepares charts at intake, including initiating new charts or retrieving existing charts and signing intake documents. Collections of payments, maintaining a list of self-pay clients and managing payments Insurance verification on a daily basis Collaborate with medical staff and clinical staff on day-to-day operations related to client care Check and address client alerts as clients come in for service Checking and responding to all faxes Collecting financial documentation and income verification Collecting payments or copayments and monitoring accounts receivable/payable Monthly reports (payment reports, gas card logs, mileage logs) Completing purchase orders for office supplies Submitting invoices for vendors Medical reception duties, such as preparing requisitions for urine drug screens, filing drug screen results, and contacting clients to submit random urinalysis Perform other related duties as assigned by Program Manager Requirements Qualifications for this position are: REQUIRED: High School Graduate or GED PREFERRED: associate degree REQUIRED: 1 year in office environment, 3 years related experience, some knowledge of substance use disorders. PREFERRED: Bilingual with fluency in reading/writing in Spanish. Schedule: Monday - Friday 5:00 AM - 1:00 PM Pay: From $18/hour Commensurate with experience and education! The compensation package for this position includes: Group medical, dental, and vision coverage with low employee costs 34 paid days off annually Tuition reimbursement A retirement plan with a company match of up to 4%! Brandywine Counseling is a qualified employer for Public Service Loan Forgiveness (PSLF) No weekends! Opportunity for advancement

Responsibilities

The Behavioral Health Office Manager is responsible for coordinating client care through clerical duties, including greeting clients, managing collections, and ensuring compliance with regulations. This role also involves collaborating with medical and clinical staff to support day-to-day operations.