KNOWLEDGE, SKILLS, AND ABILITIES:

• Highly developed verbal and written communication skills.
• Demonstrated skills in direct services.
• Demonstrated ability in group, individual and family case management services.
• Demonstrated ability to work as a part of a team.
• Knowledge of co-occurring issues for adolescents and adults.

MINIMUM QUALIFICATIONS FOR CONSIDERATION:

• Bachelor’s degree from an accredited university.
• Certification as a Behavioral Health Case Manager.
• At least two years experience in the behavioral health field.
• Crisis service experience preferred

PHYSICAL REQUIREMENTS:

• Sitting and Standing for prolonged periods of time.
• Bending, stretching, kneeling and may require some lifting
• Repetitive computer work
• Must possess a sound physical and emotional personality
• Emotional demands are particularly heavy because of the personal and sensitive nature of the work
• Performance of duties often involves stamina and alertness

ESSENTIAL FUNCTIONS:

• Provides planned linkage, advocacy, and referral assistance to behavioral health clients.
• Supports continuum of care efforts aimed to strengthen self-sufficiency and improve the quality-of-life experiences.
• Serve as point of contact for clinic crisis referrals, initiates and facilitates crisis response processes and required documentation, prioritizes coordination of care
• Schedule and monitor crisis follow up services
• Works in accordance with treatment plan goals and objectives developed in partnership with client and clinical staff.
• Participation, facilitation, and documentation of clinical staffing with the coordinator of Behavioral Health/Substance Abuse.
• Maintains professional boundaries and adheres to credential competencies in work to advance the welfare of individuals, children, and their family.
• Utilize best practices in documentation and record keeping .
• Records weekly client call log
• Works collaboratively with clinical staff in planning and facilitating educational groups.
• Performs community outreach and maintains community connections needed to ease access of resources needed by clients.
• Performs weekly follow up calls and works to fill gaps in services.
• Supports administrative staff with tracking and scheduling appointments and providing office coverage as needed.

ADDITIONAL DUTIES:

• Perform other duties and projects as required by management.
• Maintain collaborative partnership with trial police in crisis response work
• Manage flexible work schedule to provide crisis work as needed.