Bell Captain at Accor

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

16 Jun, 26

Salary

0.0

Posted On

18 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Guest Service, Coordination, Luggage Management, Valet Services, Sydney Knowledge, Relationship Management, Operational Efficiency, Communication, Presentation, Team Inspiration, Proactivity, Calm Under Pressure, Attention to Detail

Industry

Hospitality

Description

Company Description Discover Sofitel Sydney Darling Harbour Sofitel Sydney Darling Harbour invites guests and talent into a world where French Art de Vivre meets Sydney’s vibrant waterfront culture. As Sofitel’s flagship hotel in the Pacific, the property features 590 elegant rooms and suites, four distinctive bars and restaurants, a breathtaking award-winning infinity pool, a state-of-the-art fitness centre overlooking the skyline, an exclusive top-floor Executive Lounge and our renowned luxury spa. At the heart of everything we do are exceptional people. We are deeply committed to cultivating an inspiring, energising, and rewarding environment, one where craftsmanship is celebrated, creativity is encouraged, and luxury is delivered with intention and pride. Inspiration, Recognition & Reward As a valued Sofitel Ambassador, you will be immersed in a world of refined privileges and bespoke rewards. Enjoy privileged access to an international portfolio of luxury accommodation, exceptional dining, and curated lifestyle experiences. Daily touches of indulgence; from preferred-rate artisan coffee to a thoughtfully designed Ambassador dining menu, elevate the everyday. Your growth is equally important to us. Through a distinguished learning platform blending expert knowledge with tailored development, we support your evolution as a culinary leader within a culture that celebrates excellence, individuality and ambition. Job Description Bonjour! At Sofitel, hospitality is an art, and every guest experience begins the moment they arrive. As a Bell Captain, you will be the guiding presence that ensures each arrival and departure is seamless, welcoming, and memorable. You will lead and inspire the Porter and Valet team, coordinating daily activities, VIP arrivals, and special events while keeping operations smooth and efficient throughout every shift. With care and precision, you will manage luggage, valet services, and property movements, delivering attentive, personalised service that leaves a lasting impression on every guest. Drawing on your expert knowledge of Sydney, you will assist guests with recommendations, promote hotel experiences, and maintain strong relationships with external partners to enhance every stay. You will maintain a polished and organised Porter’s storeroom, collaborate across hotel departments, and embody the Sofitel Passion for Excellence, turning every detail into a moment of elegance and delight. Qualifications About You You bring experience in luxury hospitality or high-end customer service, with the leadership skills to guide and inspire Porters and Valets, ensuring every guest experience is seamless and memorable. Organised, proactive, and calm under pressure, you thrive in a fast-paced environment, balancing operations with elegance and efficiency. Confident and polished, you communicate effortlessly with guests and colleagues, demonstrating impeccable presentation and professional demeanor. Flexible to work varied shifts, including weekends and public holidays, you bring knowledge of hotel procedures, valet operations, and local attractions to enhance every guest interaction. You hold a valid Australian Driver’s License and full Australian working rights, allowing you to work with us without restriction. If you are passionate about hospitality and take pride in delivering elevated service, we would love to hear from you! Additional Information Our Commitment to Diversity & Inclusion We are an inclusive company, and our ambition is to attract, recruit, and promote diverse talent. We offer reasonable adjustments throughout the recruitment process, please let us know how we can support you. Job-Category: Rooms Job Type: Permanent Job Schedule: Full-Time

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Responsibilities

The Bell Captain will serve as the guiding presence ensuring seamless, welcoming arrivals and departures by leading and inspiring the Porter and Valet team, coordinating daily activities, and managing luggage and valet services. They will also utilize expert knowledge of Sydney to assist guests with recommendations and promote hotel experiences while maintaining strong external partner relationships.