Bell Captain at Auberge Collection

Napa, California, United States -

Full Time

Start Date

Immediate

Expiry Date

22 May, 26

Salary

20.9

Posted On

21 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Guest Service, Team Supervision, Training, Luggage Assistance, Transportation Coordination, Issue Resolution, Customer Service Standards, Safety Procedures, Hotel Policies

Industry

Hospitality

Description

Company Description Stanly Ranch, Auberge Collection is the resort of new Napa, bringing a bold, dynamic energy and creating an unrivaled destination and community itself. Set on over 700 acres of rolling vineyards and farmland in the southern section of Napa Valley’s wine-growing region with access to both Napa and Sonoma, the resort includes 135 airy cottage guestrooms and suites, featuring outdoor terraces with fire pits and views of the Mayacamas Mountains. Stanly Ranch offers a rare ownership opportunity consisting of a limited collection” of three- to six-bedroom Vineyard Homes and furnished two-bedroom Villas. The resort features Halehouse, an Auberge spa offering targeted and intentional treatments that help you reach your full potential, three unique dining venues including Bear, which pays homage to local farmers and makers, and a behind-the-scenes look at wine country with a unique range of thrilling adventures and immersive experiences. Embracing its 100-year Napa Valley history, Stanly Ranch, Auberge Collection has undergone an evolution from a working ranch to a deeply-rooted luxury destination capturing the casual honest luxury of culture and cultivation. Job Description Take charge of hospitality as a Bell Captain, where your leadership will set the tone for exceptional guest service. Leading a team of bellmen, you'll orchestrate seamless arrivals and departures, ensuring each guest's journey begins and ends with a touch of warmth and efficiency. Supervise and lead the bell staff, providing guidance, training, and support to ensure efficient and courteous service. Assist guests with luggage, transportation, and other needs, ensuring a seamless and welcoming arrival and departure experience. Collaborate with other hotel departments to coordinate services for guests, including transportation, room assignments, and special requests. Conduct training sessions for bell staff, ensuring they are well-versed in customer service standards, safety procedures, and hotel policies. Handle guest concerns or issues related to bell services, finding effective solutions and ensuring a positive experience for guests. The starting range for this position is $20.90. This is the pay rate for this position that Stanly Ranch reasonably expects to pay. Decisions regarding individual salaries will be based on a number of factors, such as experience and education. Qualifications A minimum of one-year experience as a Bellperson, preferably in a luxury environment Ability to work a flexible schedule, including weekends and holidays, according to department needs Valid CA Drivers License to operate a motor vehicle with proof of a clean DMV record. Additional Information Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. For more information: auberge.com Connect with Auberge Collection on Instagram, TikTok, Facebook, and LinkedIn @Auberge and #AlwaysAuberge SRGA Resort LP is an Equal Opportunity Employer, M/F/D/V. SRGA Resort LP provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, SRGA Resort LP complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Job Type: Non-Management

Responsibilities

The Bell Captain will lead the bell staff to orchestrate seamless guest arrivals and departures, setting the tone for exceptional service through warmth and efficiency. Responsibilities include supervising the team, assisting guests with needs, conducting training, and handling service-related concerns.